Seco Tools
Customer Service Specialist - UK
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Customer Service Specialist - UK
Customer Service Specialist
Are you passionate about delivering outstanding customer experiences and building strong relationships?
Seco Tools UK is looking for a proactive and customer-focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About The Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up-to-date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow-up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and dispatch to respective customers.
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About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service
- Proactive, organised, and able to manage multiple tasks at once
- Calm under pressure and skilled at problem-solving
- Detail-oriented with strong administrative accuracy
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
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Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge, and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt, and deliver—always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
How To Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249.
Deadline: Friday, 20th July 2026
For questions about the recruitment process, contact HR Services UK at 0800 652 001.
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