Seco Tools
Customer Service Specialist - UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Specialist - UK
Customer Service Specialist
Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools UK is looking for a proactive and customer-focused Customer Service Specialist to join our friendly, collaborative Customer Service Team.
If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up-to-date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow-up.
- Follow up on receivables and ensure CRM and ERP data remains accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Locally handle warehousing activities: pick, pack, arrange, and dispatch orders to respective customers as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem-solving.
- Detail-oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge, and innovate to shaping the future.
- Responsibility – we prioritise safety, act with integrity, and uphold responsibility for our people and planet.
- Customer Focus – we listen, create, adapt, and deliver—always staying close to our customers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
How to Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249 Deadline: Friday 20th July 2026
For questions about the recruitment process, contact HR Services UK at 0800 652 001
From our founding in Fagersta, Sweden, to today’s global company, our business has always been made-to-measure, built on trust. Combining cutting-edge precision tools with lasting personal partnerships, we’re a true people company, helping our partners discover the future of the manufacturing industry.
We’re proud to:
- Make tools for makers.
- Invent for inventors.
- Partner with pioneers.
We propel the future forward through our obsession with innovation. In short, if the right tool for the job exists, we’ll deliver it. If it doesn’t, we’ll create it.
And we put sustainability at the heart of everything we do, challenging perceptions of our industry and playing our part in shaping a brighter future.
To learn more, visit www.secotools.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills