Daisy Group™
Customer Service Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Exciting News from Daisy: We're Re-Branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we're taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We're incredibly excited about this next step in our journey and you could be on that journey too.
Job Title: Customer Service Specialist
Salary: Up to £33,000.00 per annum DoE
Location: Bournemouth
Hours of work: Monday - Friday 9am - 5.30
What You'll Be Doing
As a Customer Service Specialist, you will:
- Proactively resolving customer complaints by working collaboratively with internal departments to understand and improve the customer journey.
- Managing complaint handling with professionalism, empathy, and confidence, effectively de-escalating challenging situations where required.
- Taking ownership of cases, prioritising workloads, and ensuring complaints are resolved promptly and efficiently.
- Identifying root causes of complaints and recommending improvements to enhance the customer experience and reduce complaint volumes.
- Managing escalated cases involving Finance Partners and the Ombudsman, ensuring all correspondence complies with regulatory and internal requirements.
- Building effective relationships with key stakeholders, regulatory bodies, and third parties, communicating with professionalism, credibility, and sound judgement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Excellent organisational skills, a proactive attitude, and the ability to use their own initiative.
- Strong attention to detail and a solutions-focused approach to problem-solving.
- Excellent communication and relationship-building skills.
- The ability to work independently while contributing positively to a team environment.
- Strong written English and proficiency in Microsoft Office applications.
- A balance of commercial awareness and customer focus, delivering positive outcomes for all parties.
- Experience managing complaints and escalated customer cases would be Preferable
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are part of a wider company - O2 Business, however your employing entity is 4Com Ltd
What’s In It For You
Our ethos is simple: the more you put in, the more you get out.
What We Offer
- 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!
- Referral bonus - bring great people, get rewarded!
- Professional development - training and support to help you grow
- Eye care vouchers and Discounted Gym Membership
- Exclusive Virgin media and O2 deals for you and your family/friends
- Variety of Incentive schemes depending on role
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Customer Service Specialist this is your chance to make a real impact.
Apply Now
Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills