B&M Retail
Customer Service Supervisor
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About the Role
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Kenilworth. This is a permanent, part-time role working 25 hours per week, and will require the flexibility to work shifts in the daytime, evenings, and at weekends.
About Us
We are one of the UK’s fastest-growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on-the-job training, internal development, and career succession - 80% of our Managers are home-grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week.
Responsibilities
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
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You Will Also
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviors in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal Candidates
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
Essential Requirements
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It Is Essential That You Have The Following
- Experience supervising/managing a small team, in a fast-paced retail environment
- Strong numerical and problem-solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
Benefits
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discounts for retailers, hospitality & much more! For further information, please click here.
Apply Now
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
Equal Opportunity Employer
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
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