B&M Retail
Customer Service Supervisor
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Customer Service Supervisor
Customer Service Supervisor – Enham Arch Retail Park, Andover
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at Enham Arch Retail Park, Andover.
Role:
- Permanent, part-time (20 hours per week)
- Flexible shift work covering daytime, evenings, and weekends
- Essential retail position operating 7 days a week
About the Role
As the UK’s one of fastest-growing retailers, B&M is expanding rapidly—now is the perfect time to join our team! We’re committed to training, development, and progression opportunities, with 80% of our managers coming from within.
This Customer Service Supervisor role focuses on supporting the Customer Service Manager to oversee the cash office and checkouts, ensuring exceptional service for customers and compliance with legal requirements.
With your leadership, you’ll:
- Train, mentor, and support colleagues
- Maintain a welcoming, well-merchandised store that drives sales
- Uphold high standards in merchandising, operations, and team performance
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Key Responsibilities
- Deliver exceptional customer service – embodying B&M’s core values
- Ensure all staff adhere to appropriate behaviours in customer-facing areas
- Provide skills training to improve team competence and performance
- Remain highly visible and approachable to both customers and colleagues
- Safeguard company assets and comply with legal requirements
- Merchandise the store effectively to enhance customer experience while maximising profitability
Ideal Candidate Profile We’re looking for:
- Passionate, driven team players with a genuine love for retail
- Proven experience supervising in a fast-paced environment
- Strong numerical and problem-solving skills
- Flexibility, adaptability, and a proactive “can-do” attitude
- The ability to think quickly on your feet
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Minimum Requirements
- Experience supervising/managing a team in retail or customer service
- Proof of excellent customer service skills
- Ability to work under pressure and maintain a high standard
Why Work at B&M?
We reward our colleagues with:
- Discounts in B&M stores
- An exclusive colleague portal offering further savings in hospitality, retail, technology, and lifestyle sectors
- Training and career progression opportunities
Apply Now! Positions are likely to fill quickly, so don’t miss out—apply today!
Equal Opportunities Employer B&M is proud to foster inclusivity and diversity in our workforce. We welcome everyone regardless of background.
Ready to join the team? Find out more here: Further Information (link to apply.)
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