Brett Martin Ltd
Customer Service Team Leader
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Customer Service Team Leader
Job Description
Location
Brett Martin Daylight Systems, Sanford Close, Aldermans Green Industrial Estate
Join Us
Join Brett Martin as a Team Leader for our Roofsealants/RFS department, where you will be at the heart of our customer experience. This pivotal role is perfect for a natural leader who is passionate about motivating and developing a dedicated customer service team. You will be instrumental in ensuring we deliver an exceptional service, managing everything from order completion to resolving customer queries in a timely and effective manner.
Your responsibilities will extend beyond daily team management. You'll take on senior duties from the Roofsealants Manager, including overseeing the product supply chain, conducting customer and internal training, and providing crucial support for our account managers. We are looking for someone who can not only maintain our high standards but also continually seek out opportunities for process improvement, implementing new systems to enhance sales order processing efficiency. If you thrive in a dynamic environment and are committed to excellence, this is the perfect opportunity to make a significant impact and grow your career with a leading manufacturer.
About The Role
As a Team Leader, your day-to-day will be dynamic and engaging. You'll be the go-to person for your team, coaching and mentoring them to success, managing performance, and ensuring all customer interactions meet our high standards. You'll monitor KPIs, handle escalations, and work on projects to improve departmental efficiency.
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This role offers significant growth potential, as you'll be taking on senior responsibilities and working closely with management, providing a clear pathway for career advancement. What makes this position truly interesting is the blend of people management, operational improvement, and direct impact on customer satisfaction within a leading manufacturing company. You'll be a key player in maintaining our reputation for excellence and driving the team forward.
Skills Needed
- Improvement
- Servicing
- Technical
- People
- Technology
- Managerial / Operational
- Manufacturing / Production
About The Company
At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.
Company Culture
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.
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Required Criteria
- A high level of integrity, with a positive and professional attitude.
- Confidence to highlight issues that may affect customer perception.
- A general knowledge of HR, incorporating practical people management and the rules policies and procedures within the employee handbook.
- Positive and energetic personality with a strong can-do attitude.
- Strong team working skills, able to use own initiative and capable of problem solving. Able to lead under pressure.
- An ability to coach and develop people.
- Able to drive KPI improvement.
- IT literate with knowledge of Excel.
- Experienced in dealing with all levels of staff from shop floor to senior leadership team. Excellent communication and planning skills.
- A good basic knowledge of the fillers, tapes & sealants products manufactured and distributed by Brett Martin Daylight Systems.
- Excellent and demonstrable Customer Service experience.
Desired Criteria
- Experience using Lean methodology for KPI improvement.
- Experience in a manufacturing, distribution, or logistics environment.
Closing Date
Thursday 16th July, 2026
Contract Type
Full time
Salary
Based on Experience
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