Paddy Power
Customer Service Team Leader
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Customer Service Team Leader
Location: Retail shops | Starting Salary: £14.40 per hour
About the Role
As a Customer Service Team Leader at Paddy Power, you’ll be the friendly face of our customer experience in retail shops. Your role is to:
- Welcome every customer with enthusiasm and deliver best-in-class service
- Set a welcoming atmosphere while promoting our online and retail products
- Be a proactive, results-driven team player
Whether you’re experienced in retail or just passionate about helping people, we believe attitude matters most! Full training will be provided.
- Ideal candidate is motivated, enjoys meeting targets, and excels in customer-facing roles.
- No prior betting industry experience required—just bring your eagerness to thrive!
Responsibilities
You’ll focus on exceptional customer service through:
- Relationship-building: Exceeding customer expectations with warm, engaging interactions
- Clear communication: Answering queries confidently and promoting latest promotions
- Assisting with bets: Supporting customers across terminals, telephone services, and in-shop transactions
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Additionally, you’ll:
- Maintain excellent shop presentation standards to create an inviting environment
- Cover operations independently when the Shop Manager is absent
- Flexibly adapt to varying situations while prioritising the customer
- Uphold social responsibility guidelines and regulatory compliance
What You’ll Gain
Our benefits include:
- Competitive salary: Base pay with performance bonuses and promotional rewards
- Financial perks:
- Quarters/Annual rewards
- Family Leave policies: Adoptive, Parental, & Wedding Leave
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover, Company Pension, Sick Pay, Birthday Leave
- Wellbeing support:
- Employee Assistant Programme (up to 6 free counselling sessions)
- Access to Financial Wellbeing platform (NUDGE)
- Lifestyle & social benefits:
- Flexible work patterns
- Social events
- Discount scheme (Groupon, Eyecare vouchers)
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Our Values
We operate by these principles:
- Customer First, Always ▶️ Putting customers at the heart of everything we do
- Change The Game ▶️ Driving innovation and thinking differently
- Win Together ▶️ Collaborating to achieve shared success
- Free To Be Me ▶️ Fostering an inclusive environment
Why Apply?
We’re an inclusive employer, embracing diverse backgrounds, skills, and perspectives. Accommodations? Let us know—we’ll support your needs to work at Paddy Power confidently.
Become a key player in shaping a dynamic betting retail experience with a team that values your unique contribution!
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