Flutter Entertainment Plc
Customer Service Team Leader
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Customer Service Team Leader
Customer Service Team Leader (CSTL) – Retail Betting Shop
Starting Salary: £13.25 per hour
About the Role
As a Customer Service Team Leader at Paddy Power (part of Flutter), you’ll be the friendly face of our retail shops—welcoming visitors with warmth and delivering an outstanding customer experience. Your enthusiastic approach to technology and hospitality will help promote our products and create an engaging atmosphere, ensuring every customer leaves satisfied.
We’re looking for a proactive and motivated individual who can:
- Build strong customer relationships
- Drive shop performance against targets
- Adapt with a customer-first mindset
Experience in the betting industry isn’t required—training will be provided, but your attitude and passion for excellent service matter most.
Your Key Responsibilities
Your role includes:
Customer Engagement & Service
- Warmly greet and assist all visitors, ensuring a positive and welcoming environment
- Answer customer queries clearly and effectively
- Promote Paddy Power promotions and incentives
Operational Duties
- Assist customers with in-shop betting (terminals, phone, transactions)
- Maintain a high standard of shop presentation for an inviting space
- Cover operational responsibilities in the absence of the Shop Manager
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People & Trust
- Represent Paddy Power’s core values in every action
- Uphold social responsibility standards and regulatory guidelines
Requirements & Expectations
We’re looking for individuals who: ✅ Are enthusiastic, friendly, and customer-focused ✅ Can exceed expectations in a fast-paced retail environment ✅ Bring initiative, reliability, and problem-solving skills ✅ Are open to full training in betting operations and customer service
No previous betting experience is needed—just your commitment to delivering great service!
What We Offer
A competitive benefits package:
- Competitive salary with performance-linked bonuses & promotions
- Flexible work patterns to suit your lifestyle
- Holiday pay including Family Leave (Parental, Adoptive, Wedding Leave)
- Discounted Flutter Shares via the Company Sharesave Scheme
- Company pensions, life cover, and company sick pay
- Birthday Leave & Employee Assistance Programme (6 free counselling sessions)
- Financial wellbeing support via NUDGE
- Company social events & networking
- Groupon discount scheme + eyecare vouchers
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Our Core Values
We operate by four key pillars that guide everything we do:
- Customer First, Always – Putting our guests at the heart of everything.
- Change The Game – Innovating and leading with fresh ideas.
- Win Together – Collaboration fuels our success.
- Free To Be Me – An inclusive workplace where everyone belongs.
Why Join Flutter?
At Flutter, we take pride in being an inclusive employer for people from all backgrounds. Your perspective matters—whether you’ve worked in retail, hospitality, or not at all, we want to meet you where you’re at.
With a focus on sustainability, recognition, and career growth, we’re consistently ranked as a Top Workplace. Together, our team makes difference through collective effort.
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