CVS Group UK
Customer Service Team Leader
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Ready to take the next step in your leadership career?
At Animed, we're looking for a people-focused leader to inspire, coach and develop a team of around 10 Customer Service Advisors in our contact centre environment.
You might already be a Team Leader, or you may be someone with experience coaching, mentoring or supporting colleagues who is ready to step into a leadership role.
This is a great opportunity to join a growing department where you'll have real influence. We're continually evolving our ways of working, giving you the chance to shape processes, develop people and help create a great place to work.
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Salary & Benefits
- £30,000 - £32,000 per year
- 40 hours per week
- Hybrid working
- Development opportunities within Animed and CVS Group
What You'll Do
- Lead, coach and develop a team of Customer Care Advisors
- Hold regular 1-1s and coaching sessions
- Support performance, engagement and wellbeing
- Help improve processes and ways of working
- Support recruitment and onboarding
- Create outstanding customer experiences
What We're Looking For
- A passion for developing people
- Strong communication and coaching skills
- A customer-first mindset
- Confidence using data to support performance
- Positive, supportive leadership
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Leadership experience is welcomed, but we're equally interested in people who have coached, mentored or guided others and are ready for their next career step.
Why Join Animed?
We're a large team (around 40 of us in the office) with a close-knit feel. You'll have the autonomy to make an impact and the support to grow as a leader, and the opportunity to help shape the future of Customer Care.
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