Miller Homes Ltd
Customer Service Technician
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Technician
Location: North-East Region, Newcastle, NE27 0QJ Salary/Benefits: Competitive salary + attractive benefits
At Miller Homes, we are committed to building homes in a way that ensures better places for people, communities, and nature to flourish. We go beyond constructing dwellings—we craft better environments that foster belonging, enhances customer experience, and drives community and environmental sustainability. We also prioritise creating an excellent working environment for our people. Our mission is to build better places where both people and the planet prosper.
We are seeking a Customer Services Technician to join our team in the North-East region. This role will involve performing multi-trade remedial tasks in occupied or unoccupied properties in a way that is safe, resourceful, and professional. The successful candidate will become the visibility of Miller Homes Customer Service in the field and embody its exceptional customer-service values.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Carry out all work diligently and safely, adhering to the company’s SH&E (Safety, Health & Environment) Management System
- Provide progress updates to the Central Customer Service Office Hub, including status reports on ongoing and completed tasks
- Maintain a smart appearance, ensuring compliance with site-specific safety regulations (proper footwear, PPE) before entering or working in occupied properties
- Obtain signed satisfaction/completion notifications from customers following the remedial tasks, where possible
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Experience in a comparable role, preferably with another housebuilding company
- Multi-skilled background with proficiency in:
- Joinery
- General labouring
- Bricklaying
- Plaster patching
- Painting and decorating
- Ability to deliver courteous, efficient, and exceptional customer service at all times
- Strong interpersonal and communication skills to foster professional relationships with multiple departments and disciplines, aiding in achieving daily targets
Benefits
- Competitive basic salary
- 26 days annual leave plus public holidays + staff birthdays as an additional day off
- Opportunity to earn a 10% performance bonus
- Company contributes 6.5% to a pension scheme alongside additional employee benefits
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills