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Customer Service Trainer
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We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.
EXPERIENCE OF DESIGNING TRAINING COURSES IS ESSENTIAL
As a Customer Service Trainer at Stericycle, you will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities
- Design, develop, and deliver comprehensive training programs for new and existing customer service representatives
- Conduct needs assessments to identify training requirements and gaps
- Create engaging training materials, including manuals, e-learning modules, and workshops
- Facilitate classroom and virtual training sessions, ensuring content is delivered effectively
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
- Provide ongoing coaching and support to customer service representatives to enhance their skills and performance
- Collaborate with the customer service management team to align training initiatives with business objectives
- Stay up-to-date with industry trends and best practices in customer service and training methodologies
- Maintain accurate records of training activities and participant progress
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To be successful in this role
- You’ll have a strong knowledge of customer service principles and practices
- Excellent presentation and facilitation skills
- Proficiency in creating and delivering e-learning content
- Exceptional communication and interpersonal skills
- You’ll have the ability to assess training needs and develop customized training solutions
- Experience with training evaluation and metrics
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Experience
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation
- You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the department’s challenges
- We want to see your passion for developing people
Benefits
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Annual performance-related pay review
- Referral Scheme
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