Customer Service/Admin Apprentice

Healing Health Centre has an excellent opportunity for a Customer Service/Administration Apprentice to work within their busy office department. The role will include communicating with patients in person and via the telephone, and assisting with day-to-day tasks and enquiries. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. Responsibilities

• Answering calls; communicating with patients/other visitors in person
• Assisting with appointments
• Assisting with day-to-day enquires
• Liaising with staff members Requirements
• GCSE English and Maths (grade 4) preferred
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills What you'll learn
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery. Training Schedule
• Level 2 Customer Service Practitioner Apprenticeship Standard
• Functional skills in maths and English (if required)
• End-Point Assessment (EPA)
• One-to-one tutor assessor support in the workplace
• Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA Benefits
• The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship. About Healing Health Centre The practice aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission. Contact Julie Curtis Julie@mcarthurdean.co.uk 01482 307357 Reference code: VAC2000036112