Exeter based

Full-time (38 hours)

Salary - £26,000

About Select

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 19 stores across UK and Ireland.

Are you looking to join a team who are renowned for providing outstanding customer service and dedicates themselves to helping customers with all their Apple product needs?

We are currently seeking candidates to join our UK & Ireland Customer Service teams. We want to offer the same great level of customer service given to our customers in store and deliver it across all customer points of contact.

This means offering customers high-quality, sincere and helpful information on all Select products, services, and initiatives. The role is ideally suited to a candidate with exceptional communication skills, a good working knowledge of Apple products, and an understanding of departmental functions.

A desire, passion and willingness to learn, along with great interpersonal and customer service skills, are essential to being successful within the role.

Main Responsibilities:

• Take incoming calls and manage the customers experience by answering questions, booking appointments, and resolving complaints.
• Manage inbound queries and concerns received through email and live chat.
• Offer support to the different departments within the organisation when required.
• Maintain accurate and up-to-date records for all customer databases.
• Update customer on their service order requests and/or connect them with the Service Team where applicable.
• Provide dispatch and delivery information to existing web-orders and address any concerns about delivery and dispatch.
• Assist customers with concerns on orders, service, faults and service received in store.
• Process orders and conduct fraud checks.
• Act accordingly as an Ambassador for Select, the UK and Ireland's largest APR.
• Handle customer feedback and assign to department managers.
• Create a welcoming atmosphere to our customers over the phone.
• Gather information for sales leads and assist in the development of the departments outbound sales strategy.
• Manage publicly available Select mailboxes.
• Identify attempts to defraud the company through coercion and social engineering.