Halfords
Customer Services Advisor
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Customer Services Advisor
Fitting Technician (Car Parts & Cycle Repair) - Apprenticeship
Salary & Age Requirements
- Age 21+: £14.01 per hour
- Under 21: £12.15 per hour
About the Role
Do you love all things motoring and cycling? Are you great with customers and enthusiastic?
Your customer service skills and passion for cars and bikes will drive your success in this role. While some experience in car parts fitting or cycle repair (even hobby-level) is ideal, we’ll provide comprehensive training to bring you up to market-leading standards.
In this role, you’ll:
- Work on customers’ vehicles in-store and on bikes in our car park
- Deliver a wide range of fitting services, including:
- Car parts fitting
- Technology fitting
- Cycle building
- Cycle servicing
- Develop practical problem-solving skills
- Work efficiently in a fast-paced environment
Ideally, you’ll have retail experience, but if not, we’ll support you with customer-focused sales training.
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Responsibilities
Key tasks include:
- Providing exceptional customer service, tailored to each customer’s needs
- Offering proactive problem-solving in a customer-focused sale environment
- Working on a rota (including weekends) to ensure smooth operations
Requirements
Essential: ✔ Experience delivering great customer service (retail preferred) ✔ Proactive approach to helping customers ✔ Problem-solving skills ✔ Availability for a rotating schedule (weekends included)
Ideal (but not essential): ✔ Basic knowledge/skills in car parts fitting or cycle repair ✔ Experience working with sales targets
Benefits
We believe in supporting colleagues at every stage of life with a comprehensive benefits package:
- 25% store discount on Halfords and Tredz products
- Up to 50% discount on garage bills at Halfords Autocentre
- Discounted Halfords Breakdown Cover (with bike cover included on annual policies)
- Discounts on groceries, shopping, holidays, insurance, restaurants, and more
- Employee wellness programme (24/7, free, independent support & counselling)
- Fantastic Trade Price Bike Scheme (buy a bike at a reduced rate: "1 bike per year")
- Uniforms provided
- Life Assurance
- Option to join the Sharesave scheme (20% discount on shares)
- Cycle to Work scheme
- Wagestream – access up to 30% of earnings early, automated savings for emergencies
- Health Cash Plan – claim reimbursement for healthcare costs
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About Halfords
We’re Britain’s leading motoring and cycling retailer, expanding rapidly in electric mobility and vehicle maintenance. Join us and be part of a mission to get the nation safely back on the move.
Why Apply?
You don’t need all qualifications—your enthusiasm matters most. Halfords values diversity and is committed to inclusion. We welcome applications from all backgrounds! Take the wheel and apply today.
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