Halfords
Customer Services Advisor
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Customer Services Advisor
Retail Mechanic (Car & Cycle Technician) - Halfords
- Age: 21+ – £12.91 per hour
- Under 21 – *£11.05 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes will lead you to success in this role. Ideally, you’ll already have experience fitting car parts or cycle repair, even as a hobby. If not, don’t worry—we have training to get you up to speed. You’ll be supporting our market-leading service standards.
About the Role
You’ll work on customers’ vehicles and bikes, hand-fitting car parts, vehicle technology, cycle builds, and servicing. This role focuses on practical problem-solving while ensuring fast, efficient service. While retail or customer-centric experience is ideal, we’ll support your development if you can demonstrate adaptability in a sales environment.
Halfords invests heavily in training, enabling colleagues to grow their careers at their own pace—whether staying in Retail or exploring opportunities across the Group.
Key Responsibilities
- Provide exceptional customer service in a fast-paced workshop or store environment
- Fit car parts and vehicle technologies (online parts ordering included where applicable)
- Assemble, repair, and service bicycles and e-bikes
- Problem-solve quickly and efficiently for seamless customer experiences
- Upsell/Halomarket product recommendations where required
- Adhere to shop standards of presentation and hygiene
- Use POS systems effectively to process sales and walk customers through their purchase
- Maintain customer reviews and feedback effectively
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Requirements
To succeed in this role, you will need:
- Strong experience delivering excellent customer service, ideally in retail or a similar setting
- A proactive, helpful attitude with a focus on understanding and meeting customer needs
- Strong problem-solving skills
- Flexibility to work on a rota basis, including weekends
Ideally:
- Basic knowledge of car parts fitting or cycle repair (even hobby-level experience)
- Experience setting and achieving sales targets
Benefits
We know everyone’s priorities evolve, so our benefits are as flexible as your ambitions:
- 25% off most Halfords brands at Retail stores and online
- Up to 50% off garage bills at Halfords Autocentre
- 50% bike cover (standard on all Halfords Breakdown policies)
- 25% colleague discount at Tredz retailer partners
- Life Assurance coverage
- Provided uniform
- Extensive discounts (groceries, shopping, holidays, insurance, dining, etc.)
- 24/7 Employee Assistance Programme (access to free, confidential support)
- An exciting yearly bike scheme with significant discounts on a wide range of bikes
- Sharesave scheme (20% discount on shares)
- Cycle2Work scheme
- Wagestream – Tap into ** £up to £30% of your salary weekly**—plus save automatically for future goals
- Health Cash Plan – Claim cash back for healthcare costs and access wellness services
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Why Join Halfords?
Halfords is the UK’s leading retailer of motoring and cycling products, combining vehicle service and repair know-how with a passion for innovation—especially in electric mobility. Our thriving business model is built on customer-first action, creating exciting opportunities right now.
Don’t fit all the criteria? Apply anyway!
Halfords is committed to building an inclusive workplace for all backgrounds, embracing diversity to amp up our team’s strengths. We’re an equal opportunities employer, united as one Halfords Family. Want to help keep the nation moving? Apply today!
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