The TJX Companies, Inc.
Customer Services Advisor
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Customer Services Advisor
About TJX Europe
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & HomeSense—you’ll find abundant opportunities to learn, thrive, and make an impact.
Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.
The TJX Experience
- Variety and Challenge. Growth and Opportunity.
- We move fast—always adapting, evolving, and innovating.
- Corporate presence includes:
- TK Maxx (United Kingdom, Ireland, Germany, Poland, Austria, Netherlands)
- HomeSense (United Kingdom, United States, Canada)
- tjmaxx.com (United Kingdom, United States)
- sierratradingpost.com (United States)
- Winners (Canada)
- TJ Maxx, Marshalls & Sierra Trading Post (United States)
Our Culture
- A team that feels like friends.
- Customer-focused roles with employees who thrive on helping others.
- Dynamic, fast-paced environment with expert community collaboration.
- Growth, skill development, fun, and camaraderie.
Role: Customer Service Associate
Responsibilities:
- Advise customers through telephone, email, and social media channels.
- Self-motivated, attentive listener, and proactive at delivering exceptional service.
- Develop tailored solutions for customer inquiries.
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Career Development:
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In Depth Training Programme at Watford Campus:
- Familiarises you with facilities.
- Facilities include:
- On-site eateries (delicious and sustainably sourced).
- Subsidised gym membership (The Club).
- Relaxation spaces: rooftop terrace, games lounge, learning hubs.
- Social outings and informal meetups (summer ‘go home early’ days).
- Futuristic opportunities for advancement within a growing European business.
Benefits and Perks
As a TJX Associate, enjoy:
- Notification: TK Maxx / HomeSense voucher:
- Standard 10% off (up to 20% discount on selected weekends).
- Health & Fitness:
- Subsidised membership at The Club (cutting-edge gym & wellness hub).
- Catering: Campus offers diverse options; daily sustainably sourced cafeteria menu.
- Work-Life Balance:
- Rooftop terrace and game lounge for relaxation, team collaboration and informal networking.
- Client learning space for in-depth development.
Job Specifics
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Contract Type:
- Temporary until January 31, 2027.
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Schedule:
- 37.5 hours/week (full-time).
- Standard hours. Training cover two weeks of paid study before contract hours begin.
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Shifts:
- Peak Trading Maintenance (Mondays to Fridays 9AM – 6PM).
- Weekends: Employees cover one weekend shift every three (Saturday/Sunday).
- Year-End Period (October to December):
- Extended opening hours (three evenly spaced shifts, over weekends:
- 8:00 AM – 4:00 PM
- 9:00 AM – 5:00 PM
- 11:00 AM – 7:00 PM)
- Extended opening hours (three evenly spaced shifts, over weekends:
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- Location:
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TJX HQ:
Watford Campus 73 Clarendon Road
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Major closely located attraction: Twenty minutes outside London.
Mission
New beginnings every day: discovery, excitement, retail innovation. Honesty, integrity, respect and something more—because at TJX, we aim to stand apart.
Core Values
- Dignity, honesty, and respect for all associates & customers.
- Opportunity: Grade-altering growth and benefits package.
- Culture focussed on fun, recognition, dedication and meaningful charity work.
Inclusive Offering
Open to applicants of every background: Age, Disability, Ethnicity/ Race, Gender (including reassignment), Religion/Belief, Sexual Orientation, Salaried/Co-Parenting, Maternity/Paternity are all considered.
About TJX
- Leading off-price retailer both globally and in apparel/home markets.
- Seven diverse brands across nine countries, reaching nearly 4700 stores at five e-commerce sites.
- We fuel growth, risks financial diligence, and ambition.
Join the journey. Apply today.
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