Nuffield Health
Customer Services Advisor (Bank)
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Customer Services Advisor Brighton Hospital
Sales and Business Development
Bank | £13.10 per hour
About Nuffield Health
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
About the Role
As a Customer Services Advisor you will have proven experience in administration within a complex, fast-paced environment, alongside strong call-handling skills and excellent IT proficiency. Be able to demonstrate exceptional customer service abilities and maintain a patient-focused approach at all times.
You will have the ability to provide a professional, courteous, sensitive, and empathetic manner, combined with enthusiasm, high motivation, and flexibility to adapt to changing priorities.
Key Responsibilities
- Liaise directly with customers, answering all enquiries.
- Contribute to and manage local business development, marketing, and communication initiatives to promote the services of the hospital throughout the local community.
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital.
- To support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To coordinate customer journeys, ensuring that customers have a good understanding of the defined customer journey expectations including:
- Identifying all hospital areas which have customer touch points to ensure shared knowledge and understanding.
- Providing information required to enable other areas to respond to all customer enquiries to the defined quality and timeline standards.
- Collating information which effect or influence the customer experience.
- To introduce new processes to improve customer advise and service, as required.
- To support the definition, development, communication, and implementation of business development and marketing plans and activities.
- To develop constructive relationships with both internal and external stakeholders.
- To effectively and proactively develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
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Requirements
- Proven experience in a customer service, sales, or marketing role.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organizational skills.
Benefits
Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind.
- Holiday in line with the Working Time Directive.
- Access to our Pension Scheme.
- Discounted gym membership at £35.00 a month.
Working on the Bank
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
About Nuffield Health Brighton Hospital
At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS.
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Our facilities include:
- 44 purpose-built en-suite rooms.
- Three operating theatres and an endoscopy theatre.
- Physiotherapy, health screening, diagnostics, and a dental suite.
We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.
Join Nuffield Health
Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
About Nuffield Health
Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier, and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics, and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. It's all part of our mission to give everyone the care they need and to build a healthier nation.
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