Nuffield Health Bristol Hospital
Customer Services Advisor
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Customer Services Advisor
Customer Service Advisor | Nuffield Health Bristol Hospital – Permanent Full Time Role
Location: Bristol Hospital, Department: Sales & Marketing, Patient Services Hours: 37.5 per week Working Hours: Typically 08:00 – 17:00 (Monday – Friday) Salary: £25,038.00 per annum
About the Role
We’re seeking a Customer Service Advisor to join our team at Nuffield Health Bristol Hospital. This critical front-line role combines patient experience support with private healthcare growth initiatives, aimed at delivering exceptional customer service while driving operational efficiency.
This is a fast-paced, patient-focused environment where your communicative skills and results-driven approach will be key to success. You’ll play a pivotal role in converting enquiries into bookings, managing patient journeys, and contributing to leadership goals.
Key Responsibilities
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First-Point Customer Support: Act as the primary contact for patients, consultants, GPs, and medical secretaries across telephone, email, and face-to-face interaction, delivering a proactive, conversion-focused service.
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Appointments & Patient Journeys:
- Manage self-pay and PMI (Private Medical Insurance) patient pathways from enquiry to booking and beyond, emphasising high-conversion outcomes.
- Generate accurate self-pay quotations, discuss payment options, and facilitate competitive pricing as needed.
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Sales & Lead Management:
- Own enquiry and sales leads, track them in CRM tools (e.g., Salesforce), and follow up to secure confirmed bookings.
- Optimise appointment scheduling, revenitisation (əbəsərvirilmə arasındaki isdən istifadə və put entusiasmo) etancements and reduce unused clinical capacity.
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Stakeholder & Service Growth Support:
- Collaboration with consultants and medical secretaries to streamline patient referrals and admissions.
- Build and maintain strong relationships with internal/external stakeholders—including contributing to growth in GP and consultant referrals.
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Data & Performance Contributions:
- Monitor KPIs, sales performance, and local marketing initiatives to align with business expansion.
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Adjunct Administrative Support: Flexible coverage across operational teams as required to ensure continuous service delivery.
Requirements
Skills & Attributes
- A confident, empathetic communicator with a proven ability to convert enquiries into bookings and follow up persistently.
- Strong organisational, administrative, and IT skills with meticulous attention to detail.
- Adept at managing multiple priorities in a high-pressure environment.
- Experience (or keen interest) in customer-facing roles (healthcare backgrounds desirable).
- Demonstrated CRM system familiarity (or a rapid-learning mindset).
- Proactive, flexible, and results-oriented in a team setting.
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Essential Qualifications (UK/US Standards)
- GCSE-equivalent standard in English and Maths.
- NVQ Level 2 in Business & Administration desirable.
About Nuffield Health Bristol Hospital
Located in the picturesque Clifton Village, Nuffield Health Bristol Hospital – The Chesterfield stands as a 30-bed private hospital. Our facilities include three digital theatres, world-class medical technology, and an unwavering commitment to outstanding patient experience.
Our mission? To drive excellence in care and service through modernisation—ensuring every patient receives the highest quality treatment.
Why Join Us?
Nuffield Health helps you thrive personally and professionally with: ✔ Free gym membership across our Fitness & Wellbeing centres. ✔ Lifestyle and financial well-being benefits. ✔ Tailored training and career development opportunities.
Be your best—together, we build a healthier nation, today.
Ready to create your future?
Apply promptly—we prioritise prompt applications, and roles may close early if over-subscribed.
🚀 [Apply Now] — your career journey starts with you.
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