Halfords
Customer Services Advisor
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Customer Services Advisor
Motoring Assistant / Cycle & Car Fitting Associate (au pairing/ apprentice)
Salary
- Age 21+ | £12.91 per hour
- Under 21 | £11.05 per hour
About the Role
Love all things motoring and cycling? A true enthusiasm for vehicles and bikes together with excellent customer service skills could be the key to your future here.
This role offers practical training and hands-on experience in delivering the very best service to customers while they seek repairs, customisations, or customer fitments across a range of product categories.
An ideal candidate will bring:
- Customer service experience (preferably in retail)
- An enthusiastic attitude towards cars and bikes
- Basic knowledge or interest in fitting car parts or repairing cycles (training provided)
About Us We’re Halfords – the UK’s leading retailer of motoring and cycling products, offering services from vehicle repair to bike maintenance. We’re rapidly growing, with an exciting focus on electric mobility, and welcome colleagues from all backgrounds.
Key Responsibilities
- Prompt, thorough servicing and cycle building in-store
- Assisting with car parts fitting and technology installations in our garage facility
- Delivering service excellence across all customer touchpoints, from diagnosis to completion
- Integrating in a customer-focused environment, ensuring satisfaction at every step
- Developing problem-solving skills alongside a fast, efficient work ethic
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What You’ll Need
- *Customer service experience *(preferably in retail or sales)
- Proactive, solution-oriented mindset – helping customers while tailoring your approach to meet their needs
- Problem-solving ability – identifying issues efficiently and creatively
- Flexibility to work on a rota, including evenings and weekends
Ideally but not exclusively
Nice To Have (but not essential)
- Hands-on knowledge of cycle servicing or car fitment (e.g., as a hobby)
- Experience setting and working towards sales targets in a driven environment
Career Development
We’re committed to investing in our colleagues. Whatever your career aspirations – whether in retail, motoring or cycling, our training and development programmes will support your growth. We’re proud of our one Halfords Family culture, embracing diversity and inclusivity across all roles.
Working at Halfords
We pride ourselves on offering ** 파괴프 friendly benefits**, designed to meet everyone’s different needs at different stages of life.
Key Benefits Include:
- 25% discount on most products in Halfords Retail and online stores
- Up to 50% off garage bills at Halfords Autocentre
- Bike cover included as standard in annual Halfords Breakdown Cover
- At least 25% colleague discount at Tredz (our sportswear, running, and fitness partner)
- Life Assurance
- Free uniform supplied
- Discounts on travel, groceries, days out, restaurants, insurance, and holidays
- Employee Assistance Programme – access to 24/7 confidential support & counselling
- Fantastic Trade Price Bike Scheme – buy one bike each year at significantly reduced prices
- Sharesave Scheme – save now and purchase shares at a 20% discount
- Cycle2Work Scheme – effortlessly save and engage help toys incentives on your next bike
- WageStream App – take control of your pay. Access up to 30% of your earnings early
- Health Cash Plan – claim back funds for healthcare costs and access holistic well-being services
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Take the Wheel – Apply Today!
Technical knowledge and retail experience are not mandatory. We value your passion and are happy to nurture it with training
At Halfords, we’re on a mission to get the nation back on the move – safely and sustainably. If this one team, one family culture appeals to you and you’d like to be part of our future, apply now. We’ve got spaces and opportunities for everyone.
Halfords is committed to equal opportunities. We foster an inclusive and supportive environment for all applications.
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