Halfords
Customer Services Advisor
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Customer Service Fitting Assistant
About the Role
Love all things motoring and cycling? Showcase your passion and customer-focused personality in this dynamic role at Halfords. We’re looking for someone enthusiastic about vehicles, with great people skills and a drive to deliver market-leading service.
Experience isn’t required—training is provided to get you the skills you need (e.g., car parts fitting, cycle repair, and even technology installations). If you’ve dabbled in mechanics or bike repairs as a hobby, even better—but if not, we’ll take you from the beginning.
You’ll be working hands-on with customers, helping them with everything from car service fitting and cycle assembly to troubleshooting issues. Your role will combine practical tasks and service excellence, making sure every customer leaves happy and satisfied.
We’re excited about the future of motoring—as the UK’s leading retailer of cycling and vehicle products and services, we’re driving innovation, especially in electric mobility. Join us and take ownership of your career while making a difference.
Wage:
- Age 21+: £13.34 per hour
- Under 21: £11.48 per hour
Responsibilities
During the role, you’ll:
- Deliver high-skill fitting services, including:
- Car part installation and technology fitting
- Cycle building and servicing
- Diagnosing and problem-solving general mechanics queries
- Offer customer-focused advice on products both in-store and on-site
- Help customers with their vehicles, whether at our car park facility or in-store
- Work efficiently and collaboratively in a fast-paced environment
- Maintain retail standards of presentation and service
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Self-starters, problem-solvers and people-person’s, we also want to see: ✔ Creativity in helping customers meet their needs ✔ Willingness to work flexible hours including weekends (rota-based) ✔ Commitment to understanding motoring and cycling products
Requirements
Core Requirements
You’ll need:
✅ Customer service experience (preferably in a retail environment) ✅ Problem-solving mindset—your ability to guide customers to the perfect solution ✅ Proactivity—initiative to go out of your way to help and tailor service to each customer
Ideal (But Not Mandatory) Skills
Help us even further by already having:
🔧 Some knowledge/skills in:
- Car part fitting
- Cycle repair/maintenance 📊 Experience of handling sales targets efficiently
Benefits
We know everyone’s looking for different work/life balance benefits, so we’re here to support you at all stages. Here’s what you get when you join Halfords:
Retail Discounts
🛒 25% off shop purchases across Halfords and Tredz, both online and in-store 🚗 50% off any garage bill booked through Halfords Autocentre services 🚴 Halfords Breakdown Cover membership includes cycle cover—as standard!
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Doctor’s Shop Discounts
🍎 Again, up to 50% off groceries and essentials providers ✈️ Pocket-friendlier holidays and travel discounts 🍔 Upside on eating out, cinema tickets, insurance and more
Health & Wellbeing Support
🛡️ Employee wellness programme offering 24/7, confidential support, counselling and more 💰 Health Cash Plan—claim cash back towards healthcare costs and access to wellness services
Traction for Your Career & Life
💰 Life Assurance for peace of mind for you and your loved ones 👗 Provided work uniform 📈 Cycle to Work Scheme—get your bike with generous discounts 💻 Sharesave Scheme: buy share at 20% discount 💼 Progression support (training, mentoring and we promise the space and tools to grow!)
Earn, Save & Spare Smarter
💸 Wagestream: Control & teams gifts within your pay. Unlock up to 30% of your earnings immediately or save on tax-friendly platforms 🏦 Trade Price Bike Scheme: Buy one bike per year from a 20% discount selection
Equal Opportunities: Wheel to You
At Halfords, we believe that a diverse team drives the best results. Our mission is writing efficient, inclusive working environment where you’re growing yourself and the motoring and cycling nation.
If you think you might have the potential to succeed in this role—apply anyway! “I don’t fit the criteria”? We don’t think so either 😉. Relationships matter.
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