Halfords
Customer Services Advisor
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Customer Services Advisor
Motoring & Cycle Specialist
Rate: [Age 21+] £13.34 per hour (Under 21: £11.48 per hour)
Love all things motoring and cycling? Exceptional with customers?
Your natural rapport with customers and unlimited passion for cars and bikes will define success in this dynamic role. While previous experience in car part fitting or cycle repair—even as a hobby—would be highly beneficial, we provide thorough training to equip you with the skills needed to deliver market-leading customer service.
Role Overview
You’ll be working directly with customers across:
- Car parts fitting
- Technology fitting
- Cycle building & servicing
Quick Decisiveness and Efficiency: Grow your practical problem-solving skills while maintaining a fast yet thorough approach to customer service.
Ideal Experience (Strongly Helps)
- Retail experience
- Experience adapting customer service approaches for tailored sales interactions
No prior experience?* We'll support and develop you—especially in targeting-driven retail environments.
Key Responsibilities
- Deliver hands-on vehicle fitting and bike servicing services
- Provide exceptional customer experiences in-store
- Diagnose and fulfil motorbike & vehicle repair needs at high quality
- Develop expertise across car servicing, bike remodelling, and technical installations
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We thrive on collaboration—so roll up your sleeves and help keep our customers moving smoothly.
About the Team
Halfords is accelerating growth in electric mobility, positioning ourselves as the UK’s leading vehicle servicing, repair and cycling retailer. Join our team and shape our success story in getting Brits safely back on the road (or wheels).
**Salary: [Age 21+) £13.34/hour (Under 21: £11.48/hour)
Requirements
- Verified success in delivering great customer service (especially in sales)
- Proactive attitude – anticipating diverse customer needs
- Strong problem-solving under real-world constraints
- Availability for rostered shifts, including weekends (required)
Nice to Have (Not Mandatory)
- Pre-existing knowledge of car modifications or cycling mechanics
- Track record for driving sales targets
Benefits
Balancing work with your personal priorities? Here's why Halfords stands apart:
🔧 Halfords Savings:
- 25% off across stores (Halfords & Tredz)
- Up to 50% discount on autocentre garage fees
- Breakdown cover discounts (25%+ off— Plus standard annual bike cover with any Halfords policy)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✈️ More Than Motoring Benefits:
- Reduced-price shopping, groceries, holidays & insurances (select providers)
- Trade Price Bike Scheme (one annotated discounted bike per year)
- Life assurance options
🌍 Wellbeing Support:
- 24/7 employee counselling & mental health assistance
- Uniform provided
- Sharesave scheme (purchase shares at 20% discount)
- Cycle-to-Work Scheme
💰 Smart Ahead:
- Wagestream: Access up to 30% of your earnings as you earn, with money-saving tools
- Health Cash Plan: £1000 cashback options plus access to health & wellness services
Join Us!
Pride in diversity. We actively encourage applications from all backgrounds—because a patchwork team drives the best success.
Not sure if you’re 100% qualified? Still apply! Many opportunities arise for those who show passion and eagerness—we invest in growth every single day.
🚀 Be part of our journey and shape the future of convenience for riding, driving and lives on the move.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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