Customer Services Advisor

Customer Services Advisor Bristol Hospital | Sales & Marketing, Patient Services | Permanent | Full time 37.5 hours per week Working hours are typically between 08:00 – 17:00 (Monday – Friday) £25,038.00 per annum We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Bristol Hospital. This is a key front-line role supporting both the patient experience and the growth of our private healthcare services. We’re looking for someone who thrives in a fast-paced, patient-focused environment and is committed to delivering high-quality customer service while supporting operational efficiency. As a Customer Service Advisor, you will: Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face-to-face enquiries Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments Manage self-pay and PMI patient journeys end-to-end, from enquiry through to booking and follow-up, with a focus on maximising conversions Produce accurate self-pay quotations, confidently discussing options and supporting price matching where appropriate Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities into confirmed bookings Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth Flex across wider administrative teams as required to support demand and maintain service continuity What we’re looking for: A confident, engaging communicator with a strong customer and results-focused approach Proven ability to convert enquiries into bookings and proactively follow up opportunities Strong organisational, administrative and IT skills with excellent attention to detail Ability to manage multiple priorities in a fast-paced environment Experience in a customer-facing or target-driven role (healthcare experience desirable) Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable Experience using CRM systems, or willingness to learn quickly A proactive, flexible team player committed to delivering high-quality service and supporting business growth Helping you feel good: We want you to be your best, and we’ll support you to get there. Our benefits package includes free gym membership across our Fitness & Wellbeing clubs and a range of lifestyle and financial wellbeing benefits, alongside training and career development opportunities. About Nuffield Health Bristol Hospital: Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience. Join Us Be your best and join us in building a healthier nation. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We review applications as we receive them and reserve the right to close adverts early if we receive a high volume of interest — so please apply promptly to avoid missing out. It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.