Halfords
Customer Services Advisor
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Customer Services Advisor
Technician (Cars & Cycles) – £14.50 per hour
Great with customers and passionate about motoring and cycling? We’d love to see what you bring to our team.
Do you love what you do and enjoy helping people? Your enthusiasm, combined with your knack for customers and mechanical know-how (even as a hobby!), will help you thrive in this role. We’ll provide the training you need to deliver market-leading service—whether fitting car parts, servicing or building bikes, or solving challenges under pressure.
Job Summary: We’re looking for someone who loves customer service, works well under pressure, and has a practical approach. Retail experience is a bonus, but if you’ve worked in a customer-focused environment (e.g., sales), we’ll help you switch smoothly to our hands-on world.
This goes beyond fitting—you’ll help customers with car part installations, technology repairs, cycle servicing, and more whilst developing your skills fast. Expect to work on-site (garage and store), solve problems efficiently, and build lasting relationships with our customers.
Our training programmes are designed to help you grow—whether you want to specialise in Retail, Tech, or a different part of the Group. We’ll invest in coaching, mentorship and structured development so you can turn your ambition into action.
## About the Role
A role with effective problem-solving skills, great customer service and opportunity. If you can engage customers, listen to their needs, and adapt quickly, this could be your chance.
- You’ll be working both inside and outside—from a store's frontline to the garage where vehicles and bikes get loved back to life.
- Rotating shifts mean you’ll be on standby to "fix, fit, and fulfil"—recapping tyres, servicing bikes, giving car part consultations and closing the loop for a smooth customer experience.
- This is about building long-term trust—a job where each customer interaction matters and a no-job-too-small mindset makes a difference.
We need someone who can:
- Blend enthusiasm with technical skills (proving you’re adaptable and trainable)
- Collabate with teams from advice to technical roles, sharing problems and solutions swiftly
- Be available for weekends and rotas—because customer contact needs consistency.
## Key Responsibilities
Customer Interaction & Sales:
- Listen and understand customers’ needs
- Offer tailored advice, whether for car part fittings, cycle servicing or technology upgrades
- Build strong relationships, delivering top-tier service at every point
Hands-On Technical Work:
- Perform a range of car part fittings, including brakes, suspension, paints, and wiring
- Execute cycle servicing, checks and basic cycle repairs (training provided)
- Configuration and fitment checks on vehicles and trailers
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Problem Solving:
- Diagnose and fix common challenges, from tyres to software interfaces
- Help customers make informed choices during the fitting or service process
- Work efficiently under sometimes short deadlines without compromising quality
Customer Engagement:
- Greet customers with confidence, answering technical and doubts
- Help schedule appointments/quick service slots
- Drive retail sales (strongly desired) estimating needs and completing transactions
Operational Excellence:
- Keep tools, stations, and surrounding areas clean and business-weapon-ready
- Ensure inventory accuracy (check stock of parts to prevent delays)
- Deliver on service guarantees in our stores and parked jobs
Continuous Improvement:
- Learn, develop, and master skills from colleagues and training (courses available)
- Stay curious – suggest ways to extend our useful offer to customers
## What We’re Looking For
Ideal candidates will have:
- Experience in delivering outstanding customer service, ideally in a retail environment
- A proactive mentality: If customers don’t tell you their problem, observe where challenges could lie
- Logical problem-solving skills—like fitting a mysterious brake issue with a retail customer discussing cars
- Willingness to pick up schedules, including weekends and evening shifts
(No problem if you’re not quite there – training covers the basics, and we’ll develop you and reward growth.)
We’d love candidates who also have:
- Prior knowledge of car parts fitting and cycle-related repairs (even as a side hobby)
- Experience setting and exceeding sales targets (because every fit or service direct drives revenue)
## Experience Bonus? Not a Must. We’ll Help You Grow
At Halfords, experience isn’t always a requirement—we believe in potential and hustle. We’ve supported many from nil experience to **technicians, new hires spreading across the Group changing career paths of colleagues all across the country.)
Why do we say yes to people who just aren’t sure?
- We want a solid team with knowledge and passion matching Halfords’ values.
- Your skills? You’ll develop them.
- Diversity drives innovation, and we’re fierce believers in championing that under your roof—because one motoring community made up of many perspectives is the same place today.
## Why Join Us?
We’re powering a journey—giving the nation the tools (literally) to move safely and happily. This is rewarding work: we leave our blue wings souvenir, but our real impact is the stories customers tell years later about how their commuting became bearable, speaking monitor turned flawless, or their bike geometry was fixed.
As tough as it is to work with cars and gears, it’s a love-sharing job where teammates actually connect alongside you. We’ll honour you with:
- Flexibility (long-term career paths spanning backshop to leadership)
- Resources (we continue for-profit reinvest in training, sharing knowledge fast)
- A community stance (we share successes and progress together).
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## Salary & Rewards
- Base pay: £14.50/hour
(We know it takes more than cash—so take a look at our rewards & bonuses!)
Unique discounts & savings
- 25% store discount: Everything from toys, annoucements, cycles, screwdrivers, cameras to groceries via our beloved discount apps.
- Halfords Autocentre loyalty: Save up 50% on your vehicle servicing bills.
- Life Assurance, so when it works to protect you and yours.
Equipment & Tech
- Full uniform provided for your on-role efficiency.
- Cycle to Work Scheme (great for train-day, commuting, and after-work pedal-kicks)
Standout Support
- Financial coaching: Wagestream apps lets you access a portion of your pay early—helping you confidently plan for surprise expenses.
- Sharesave scheme – buy shares (at a 20% discount) with your salary matching.
- Proactive health & wellbeing – confidential 24/7 advice from specialists for anything life throws, ensuring you thrive.
More for you & life
- Fantastic Trade Price Bike Scheme – A new bike every year at 50’s cycling discounts offered to UK colleagues.
- Employee support beyond money: stress consultations, therapy/help from Confidential Counsel, summer shorts & winter woollies built into uniform.
## All the extras you didn’t knew about
An idealist at Halfords means you take work home organically, as voila happens: we’ve empowered our team through internal opportunities, extracurricular careers, and revolutionised how our industry works.
No need to just **"give to get"—we give first. This means, for instance:
- Free たした not bro-kennels. Flexibility, respect when it’s 4am and job deadlines.
- Promote logistics, planned interactions, but allow the human moment: office or garage visits were a ritual after decades.
Why wait for another job to grow? Stay here, build skills, and make it happen.
## What We’re Looking For? Ambition, but Let’s Talk NotHope - We Employ Hope!
No application too untouched, too short on experience.
We’re toothless without displacement seeks into our family. Halford’s values heartiness in inclusion, fostering genders paths, accessibility in everything we do. We partner with organizations you’d identify senior operational finances, logistics.
Tell us why it matters you’re here—we thrive when folks are frustrated, genealogical in their ethics, they want to chase motors & wheels.
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