Breedon Group plc
Customer Services Agent
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Customer Services Agent
Customer Service Agent – Ready Mix Concrete Team
Application Deadline: 17 July 2026
Department: Customer Service and Distribution Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire
Description
The Customer Service Agent is a key member of the Ready Mix concrete team, dedicated to providing excellent customer service and supporting the Midlands region.
Primary responsibilities include managing inbound customer enquiries, scheduling orders, coordinating transport, and proactively chasing orders to ensure timelines are met. The role embodies the Breedon brand, delivering a professional and outstanding service experience to customers.
Key Responsibilities
Customer Service Excellence
- Always aim for First Call Resolution—efficiency and professionalism are critical.
- Proactively innovate to deliver an exceptional customer experience.
- Handle all customer complaints with care and accountability.
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Order & Logistics Management
- Record inbound enquiries accurately on the telephone system.
- Input orders into the Excalibur system, noting all customer correspondence.
- Ensure real-time order tracking and communication with customers.
- Schedule and adjust orders while optimising the haulage fleet efficiently.
Record-Keeping & Compliance
- Maintain clean, accurate records for all activities.
- Adhere to internal policies and administrative procedures.
- Jointly collaborate with commercial, production, and logistics teams.
Operational Flexibility
- Demonstrate an ability to cross-function across teams as needed.
Skills, Knowledge & Expertise
- Consistently meet Key Performance Indicators (KPIs) in customer service efficiency.
- Focus on continuous improvement, problem-solving, and putting customers first.
- Maintain a positive attitude—a smiling team creates a better customer experience.
- Successfully manage multitasking and high-pressure environments.
- Show resilience and adaptability to handle challenging situations or customer complaints.
- Engage with business needs and change dynamically.
- Balancing time management while upholding adherence to company standards.
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Job Benefits
- Competitive salary tailored based on experience.
- Company Pension Scheme for long-term financial security.
- 25 days’ annual leave, plus additional bank holiday entitlement.
- Share Saver Scheme to benefit from company performance.
- Company Life Assurance Scheme for peace of mind.
- Access to employee benefits platform offering discounts on high-street brands.
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