Gigaclear
Customer Services Assistant
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Customer Services Assistant
Senior Customer Service Advisor (Customer Solutions), Team Support
Location: Abingdon, Oxon Salary: Starting at £26,000 (rising to £26,500 post-probation) + up to £200/month bonus Role Type: Office-based (Head Office), office environment
About This Role
Are you seeking: A break into office-based work if currently in retail or hospitality? A career with performance-based rewards (monthly bonuses for great work)? Training in first-class customer service across phone, email, or social media? The chance to thrive in a collaborative team environment?
We’re ideal for people with an enthusiastic, customer-focused approach. While experience in customer service/contact centres is helpful, confidence and efficacy in phone/email communication are key.
Key Responsibilities
- Provide outstanding customer telephone and written communication, building rapport and resolving issues across our Fibre Broadband customer solutions team.
- Learn and apply best-practice customer service standards remotely and face-to-face.
- Collaborate with colleagues, utilise a 6-day, 37.5-hour Monday-to-Friday shift rota (circa 1 weekend per 5 weeks), tailored to cover 8am–8pm service windows.
- Adapt to early mornings, afternoons, evenings, weekends (flexibility can be discussed for structured part-time roles).
NB: This role is fully office-based at our Abingdon HQ. Shift patterns undergo review for enhanced work-life balance.
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Who Are We Looking For?
- Strong egalitarian listening and online communication abilities.
- Willingness to grow through epic-specific training and mentoring.
- Personal likelihood to thrive in a large workplace culture.
There’s an introductory groundwork period covering your bonus eligibility via requisite performance targets.
Gigaclear – Your People Matter
An Inspiring Workplace
Reimagining connectivity for 17+ billion reasons nationwide – servicing communities currently left behind with sub-par internet infrastructure. Think fibre like fast as cities, deep into rural areas.
Culture and Integrity
Gigaclear operates through a straightforward ethos: mission, vision and three guiding values:
Mission – Empowering communities with brilliant broadband Vision – Connected Communities Values:
“Own it” (your contribution, the positive spaces you create) “Find the Right Way” (we embrace multiple solutions) “Work Together, Win Together” (building a proactive team norm)
Honourable Rewards
| Benefit | Details |
|---|---|
| Earnings Package | Base salary £26k to £26.5k with incentives up to £2400/year via monthly top-ups. |
| Work-Life Balance | Standard 25-days holiday (plus bank observancies), Yay Days and birthday leave. |
| Other | [Salaries now include your day off + company-supported socials and perks.] |
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- 5% pension contribution (we’ll match up to 8%)
- Income protection & life assurance
- £1000 Sick Leave Post-holiday, £4900 after 2+ years, £8k after 3+.
- £500 Maternity leave enhancement
- Paternity leave payment: 6 weeks voluntary pay
Career Development
- Unlimited use of our online Learning Management System for upskilling.
- Recognition perks: Staff awards every month.
- Long-service reward schemes to celebrate dedication.
Healing the Gap
- EAP (psychological, legal advice)
- Health cash plan + on-demand/videocalls doctor access 24/7
Flexibility + Social Inclusion
- Flexitime for mother/father allies
- Company didn’t care about slow connectivity back home, so they hire hero Broadband Girls
- Socials curated by employees for honoured diversity, fun, events and collective community bonding.
Ready to Take This Step Forward?
Apply now to discuss a wonderful team fit and kick-start your career in fibre optics’ golden hour. Call or email us today. Let’s hear your story.
Equal opportunities from beginning to end, including for future flexies.
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