Serco Plc
Customer Services Assistant- Orkney (14 hours per week)
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Customer Service Assistant
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £11,313.12 per annum plus excellent benefits
Schedule: Part-time, 14 hours per week, across Monday to Sunday - Fixed term contract - 6 months
Ready to impact a better future?
As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.
Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.
What you’ll do as a Customer Service Assistant
You’ll be entrusted to:
- Handle telephone, email, and web-based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check-in and boarding of passengers when required
- Work as part of a team to support the effective day-to-day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
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Does this sound like you?
You’ll be a great fit for this role if you have:
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can-do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
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What we offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching, and development to support long-term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Let’s impact a better future, together. Apply today.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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