Gigaclear
Customer Services Assistant - Part Time
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Evening & Weekend Customer Service Advisor (Part-Time) Part time (evening & weekend hours), £26,000 + pro-rata bonus ★ Apply Now at Gigaclear (Head Office, Abingdon, Oxon)
About the Role
We’re hiring eager, customer-focused individuals to join our growing team as Part-Time Evening & Weekend Customer Service Advisors.
Your Working Hours
Flexible cover for our busy customer service team in evenings and weekends:
- Weekdays: 4:00–8:00pm (Monday–Friday)
- Weekends:
- Saturday: 9:00am–5:30pm
- Sunday: 10:00am–3:00pm (work from home)
- We’re open to any blend—weekdays-only, weekends-only, or mixed shifts!
What You’ll Do
You’ll play a critical role in delivering first-class customer service—phone, email, and chat—for Gigaclear’s fibre broadband customers. Enjoy a supportive team with plenty of company culture and opportunities for training as you build valuable new skills.
Why Join Us?
- Be part of a fast-growing broadband business, helping rural UK communities get the best internet possible.
- Work alongside a friendly, collaborative team who are passionate about tech and customer care.
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Requirements
- Customer service aptitude (preference given to those who love chatting, solving problems, and getting to know new people).
- Comfortable handling telephone and email interactions (no prior office experience essential, but confidence is key!).
- A positive, solution-focused mindset—you relish delivering great service.
Our Company Benefits
At Gigaclear, we believe in rewarding hard work, fostering growth. Enjoy a supportive and inclusive workplace with: ✅ Generous 7% pension (8% employer matched contribution) ✅ Life assurance and income protection ✅ 25+ holiday days (per year), with bank holiday and sick pay benefits ✅ Health cash plan + 24/7 remote GP access ✅ Comprehensive Employee Assistance Programme (including mental health support & legal guidance) ✅ Unlimited access to training (via Learning Management System, accreditation courses, etc.) ✅ Company-funded social events (pubs, lunches, surprises!) ✅ Short/long-term incentives, including recognition awards & long-service bonuses ✅ Flexible working, ‘Yay Days!’ holiday scheme, and enhanced parental leave policies ✅ Work-Life Balance: Health & wellbeing initiatives + frequent company outings.
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Our Mission, Vision & Values
Mission: Empowering communities with brilliant broadband.
Vision: Connected Communities.
Values: ♦ Own it – We take responsibility. ♦ Find the Right Way – Pragmatic problem-solving. ♦ Work Together – We’re stronger as a team. ♦ Win Together – Shared success and accountability.
Ready to apply? Gigaclear is a company where *part-time isn’t part-time—it’s an opportunity to grow, belong, and shape the future.
🔗 [Apply Now] to discuss the role and how you can thrive here!
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