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Customer Services Specialist
At UPS, a Fortune Global 500 Company, we shape the future of logistics with innovative solutions. Join a collaborative culture where your talent thrives amid ambitious teams. If you seek a leadership role—whether self-driven or managing others—we’re ready to nurture your growth into future success.
Main Duties and Responsibilities
Customer Service & Shipment Coordination
- Monitor inbound and outbound shipments daily to ensure compliance with scheduled delivery times
- Advise customers on service-related issues, including:
- Customs detentions
- Estimated times of arrival (ETA) for flights or trucks
- Develop and maintain excellent customer relationships through daily collaboration
Operational Problem-Solving & Logistical Support
- Analyse repetitive operational issues and propose potential service enhancements
- Guide customers on:
- Latest booking times
- Required documentation for shipments
- Book shipments using the Marken Booking System
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Interdepartmental & Partnership Development
- Support cross-functional teams within Marken—including:
- Customer Relationship Management
- Transport & Operations
- Sales
- Supply customers with up-to-date Marken Service Information
- Provide sales teams with potential customer leads
- Foster partnerships with customers by understanding:
- Their industry-specific requirements
- Their logistical complexities
Customer-Centric & Stakeholder Engagement
- Meetings: Participate in scheduled discussions to address service performance and concerns
- Relationship Building: Form alignments with stakeholders in the customer’s organisation
- Extensive Collaboration:
- With customer representatives
- Across local/regional aviation and operational networks
- In Marken London’s Operations/Logistics divisions
Knowledge, Skills, and Experience
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Core Qualifications
✔ In-depth knowledge of aviation/airline networks ✔ Strong communication skills, capable of influencing others ✔ Excellent problem-solving and prioritisation abilities—essential ✔ Adherence to company policies and procedures
Additional Requirements
- Flexibility in managing workload, including:
- Varied working hours
- Weekend coverage as required
- Ability to carry out additional duties as directed
About UPS
Founded in 1907 from a small $100 loan, UPS has grown into a global logistics leader serving 220+ countries. With over 500,000 employees worldwide, we empower people, businesses, and societies with innovative transportation and sustainable solutions.
At UPS, our mission is to build safer, stronger communities by ensuring economic equity and a healthy global environment. Join us on our journey to deliver what matters most.
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