Customer Services Executive

Responsibilities: Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention. Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer. Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements. Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues. Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies. Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times. Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism. Always act as a team player, working with your colleagues to achieve department goals and objectives. Maintain accurate records within our customer database and CRM system. Support with initiatives to upsell or promote HXP’s products or services. Maintain an up-to-date knowledge of company products and procedures. Provide support with ad-hoc projects and tasks as required.

Benefits Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.