Esco
Customer Services Executive
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About Esco Lifesciences
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.
Role Purpose
The Customer Services Executive is responsible for delivering efficient end-to-end customer support across post-sales order processing, purchasing coordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency.
Reporting Relationships
- Channel Manager
- Commercial Director
Location
- Office Based in Barnsley, South Yorkshire (S70)
Contract Type
- Permanent, Full Time
Salary
- Competitive
Hours
- 08:00 – 16:30, Monday to Friday
Key Responsibilities
Order Processing and Customer Service
- Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams
- Record and maintain all orders within our ERP system and generate order confirmations
- Check inventory availability to determine accurate lead times and communicate these to customers
- Coordinate with Logistics to source out-of-stock items from our factory or local suppliers
- Obtain internal approvals prior to releasing order confirmations to customers
- Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries
- Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle
- Handle customer queries and complaints professionally, ensuring a positive resolution
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Purchasing and Procurement
- Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness
- Maintain relationships with suppliers and vendors
- Raise and manage purchase orders in line with internal procedures
- Track and expedite orders to ensure timely delivery
- Work closely with internal teams to align procurement with operational needs
Administrative and Office Support
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- Support day-to-day administrative operations to ensure smooth business functioning
- Maintain accurate records of procurement, contracts, and documentation
- Ensure compliance with internal processes and document control requirements
- Assist with coordination of meetings, events, and travel arrangements where required
- Act as a central point of contact for internal and external administrative matters
- Support internal communication and coordination across departments
- Undertake ad hoc administrative tasks as required
Skills and Experience
- A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable
- Previous experience in customer service, order processing, purchasing, or administration
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail with accurate data entry capability
- Excellent communication and interpersonal skills
- Customer focused with a professional and positive approach
- Ability to work both independently and collaboratively within a team
- Experience with CRM systems and Microsoft Office applications
- Reliable, adaptable, and able to perform under pressure
- Strong sense of accountability and ownership
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