Office Angels
Customer Services Executive
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Job Title: Customer Service Executive
Location: Yeovil, Somerset
Salary: Up to £28,000 PA DOE
Hours: Monday - Friday, 9:00am - 5:00pm
If you're passionate about delivering great customer service and building positive relationships, this could be the perfect next step for you. We're excited to offer an opportunity for a Customer Service Executive to join a welcoming and growing business in Yeovil. Whether you already have experience in a customer-focused role or you're eager to take your first step into an office environment and apply your natural people skills, this role offers a fantastic platform to grow. You'll be supported every step of the way as you develop your skills, gain confidence, and build a rewarding career in a professional setting.
Working within a friendly and collaborative environment, you'll play a key role in ensuring a smooth and efficient experience for customers while helping to continuously improve service delivery.
The Role
As a Customer Service Executive, you will be responsible for the day-to-day management of customer accounts, ensuring a high level of service is delivered at all times.
Your Responsibilities Will Include
- Providing guidance to customers on ordering procedures and account management
- Managing a wide range of queries including delivery issues, claims, invoice queries, and account updates
- Processing orders, renewals, and cancellations accurately and within agreed timeframes
- Building strong relationships with both customers and suppliers to support effective service delivery
- Delivering a proactive, high-quality service to a portfolio of customers, ensuring excellent levels of satisfaction
- Maintaining accurate system records and ensuring all updates are completed promptly
- Producing reports and attending review meetings where required
- Working closely with internal teams to support overall service delivery
- Identifying opportunities to improve efficiency and streamline processes
- Prioritising workload effectively to meet deadlines and business needs
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The Candidate
We're looking for an organised and customer-focused individual who enjoys building relationships and delivering a high standard of service.
You Will Have
- Previous experience within a customer service or client-facing role
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- A proactive and solutions-focused approach
- Good IT skills, including Microsoft Office
- A positive, team-oriented attitude
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How To Apply
If this opportunity sounds of interest, please apply online or contact the team at taunton@office-angels.com or call Vicky 01823 285440 for more information.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. By showcasing talents, skills, and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary: £25,000 - £28,000 / Year
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