Guided Solutions
Customer Services Manager – Medical Devices– Guildford (Onsite)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Manager – Medical Devices– Guildford (Onsite)
Overview
This is a key leadership role within a fast-paced MedTech environment, supporting NHS and private customers through the technical and logistic support for surgical products, loan kits, and services.
Main Purpose
To lead and manage the customer service function, ensuring accurate processing, efficient coordination, and high-quality service delivery. The role is critical in supporting surgical schedules, internal teams, and patient-focused outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead, coach, and develop the customer service team.
- Oversee customer orders, loan kits, and overall service delivery.
- Act as an escalation point for customers and internal teams.
- Support customers with time-critical requirements.
- Work closely with sales, logistics, clinical, and operations teams.
- Drive process improvements and maintain high service standards.
- Ensure accuracy, compliance, and a patient-focused approach.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Background in medical devices
- Experience in a Customer Services Manager or team leadership role.
- Comfortable working in a fast-paced, time-critical setting.
- Ability to be based in Guildford five days per week.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills