Dorset Council
Customer Services Officer
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We are looking for a motivated, customer focused, team player to join the Customer Services team at Purbeck Sports Centre (Wareham). The person appointed will join a small, dedicated team to help with the smooth running of the Centre.
What’s In It For You
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.
You Will:
- Have access to a range of employee benefits including discounted gym membership
- Be part of an organisation that supports each other to grow and succeed
- Have access to a range of training opportunities which will help with your personal development and career progression
We are challenging ourselves to become a more inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We also look for applicants who share our commitment to our behaviours. We will ask you to evidence where you have demonstrated them as part of the selection process.
What Will You Be Doing
As a first point of call for all customers you will need to be confident, approachable and dedicated to providing the highest standard of customer care.
The key duties for this position include;
- Handling customers enquiries both in person and over the telephone
- Handling queries regarding the Centre, facilities, events and activities
- Taking bookings and payments on the point-of-sale system using cash and cards
- Assisting with general administration such as record keeping, replenishing leaflets and bookings
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Sales and Memberships
- The ability to use your own initiative and have experience in customer services
This is a part time role that averages over the year at 13.95 hours per week.
About You
Flexibility and reliability are essential as you will be required to work Friday evenings as a set day and a variety of weekends and a holiday period day, however the shift pattern is set so you will know what you will be working from January to December. You will need to be a motivated and confident individual with a background of working in a customer facing roles.
You will have a good standard of verbal and written communication skills as well as excellent customer service skills for liaising with both customers and colleagues.
A good knowledge of computer based software and programmes is required but full training will be provided to the successful candidate.
Be available for interviews starting the week of the 24th August, other arrangements can be made if you are unavailable for that week subject to time limits.
For more information or an informal chat please contact Mike Holland either by phone 01929 500000 or email [email protected]
Further Information
Additional
This post is subject to a pay award, which will be applied on the settlement of the ongoing pay dispute.
We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
This role is UK based, and we will need to establish your Right to Work as part of the appointment process.
We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.
DBS
This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.
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About Us
At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:
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At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.
We:
- Provide essential services that support over 300,000 residents
- Work in partnership to make a real difference
- Value every role and the impact it has on our communities
- Support our employees to grow, develop, and thrive
You Will:
- Be part of a team that works together for a better Dorset
- Have access to a range of benefits and support
- Receive training and development opportunities to help your career progress
We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.
We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.
This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.
If you’re passionate about making a difference, we’d love you to join us.
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