Dorset Council UK
Customer Services Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are looking for a motivated, customer focused, team player to join the Customer Services team at Purbeck Sports Centre (Wareham)
The person appointed will join a small, dedicated team to help with the smooth running of the Centre.
What’s In It For You
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.
You Will
- Have access to a range of employee benefits including discounted gym membership
- Be part of an organisation that supports each other to grow and succeed
- Have access to a range of training opportunities which will help with your personal development and career progression
We are challenging ourselves to become a more inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We also look for applicants who share our commitment to our behaviours. We will ask you to evidence where you have demonstrated them as part of the selection process.
What Will You Be Doing
As a first point of call for all customers you will need to be confident, approachable and dedicated to providing the highest standard of customer care.
The key duties for this position include;
- Handling customers enquiries both in person and over the telephone
- Handling queries regarding the Centre, facilities, events and activities
- Taking bookings and payments on the point-of-sale system using cash and cards
- Assisting with general administration such as record keeping, replenishing leaflets and bookings
Sales and Memberships
The ability to use your own initiative and have experience in customer services.
This is a part time role that averages over the year at 13.95 hours per week.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
Flexibility and reliability are essential as you will be required to work Friday evenings as a set day and a variety of weekends and a holiday period day, however the shift pattern is set so you will know what you will be working from January to December. You will need to be a motivated and confident individual with a background of working in a customer facing roles.
You will have a good standard of verbal and written communication skills as well as excellent customer service skills for liaising with both customers and colleagues.
A good knowledge of computer based software and programmes is required but full training will be provided to the successful candidate.
Be available for interviews starting the week of the 24th August, other arrangements can be made if you are unavailable for that week subject to time limits.
For more information or an informal chat please contact Mike Holland either by phone 01929 500000 or email mike.holland@dorsetcouncil.gov.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location