Appello & Careline365
Customer Services Operator - 4 months FTC
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Customer Services Operator - Full-time 4-month Fixed Term Contract
⏰ Hours: 35 hours per week
📅 Shift pattern: 7 hours a day, 5 days a week, between the hours of 08:00-20:00 Monday to Sunday. Condensed hours may be considered for the right candidate.
💸 Salary: £23,314.20 per annum (£12.81 ph)
📍 Location: Remote
⚠️ Start date: 3rd August 2025 - Please note that this role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date.
Interviews will be happening between Thursday 16/07 and Tuesday 21/07.
Perks 😎
- 217 hours annual leave increasing to 231 with length of service (pro rata)
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
ABOUT YOU 👇
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving.
Ideally you will have experience in working in a customer facing role - either face to face or over the phone. It would be advantageous to have experience in a similar call centre role.
You have a good general standard of education and are competent in Microsoft office including Excel, Word and Outlook.
If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be.
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THE ROLE 🎧
You will be part of our Customer Services team, which is the centre of customer interactions within the monitoring service.
We are looking for a new member to join our small but experienced team to make anniversary calls for our customers.
It is a hugely rewarding team to be part of, and we build great relationships with the customers as we speak to them on a daily basis.
Key Responsibilities
- Deliver excellent customer service across phone, email and internal systems, acting as a first point of contact for enquiries.
- Communicate professionally and empathetically with customers, including vulnerable individuals, resolving queries and escalating issues when required.
- Accurately maintain customer records and complete a range of administrative tasks, including referrals, support requests, complaints and general enquiries.
- Follow established processes, service standards and timescales to ensure a high-quality customer experience.
- Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements.
- Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures.
- Work collaboratively with colleagues, supporting team objectives and adapting to changing priorities and workloads.
- Contribute to service improvements, reporting activities and other ad hoc tasks as required.
- Maintain high standards of health and safety and take responsibility for the accuracy and quality of work completed.
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Please note: This role offers variety and flexibility, with full training provided across different customer service activities to support business and customer needs.
READY TO APPLY ✅
If you are interested in this role please upload your CV.
You will receive your confirmation of application with a link to register and then complete some assessments via Test Gorilla 🦍. If you do not complete these we will not progress your application any further.
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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