Stanley Black & Decker, Inc.
Customer Services Representative
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Customer Services Representative
Customer Service Representative
Location: Maidenhead, Berkshire, UK
Work Arrangement: Office-based, Maidenhead Employment: Permanent
Come make the world and accelerate your success
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better.
For Those Who Make The World™. Sound like you?
Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally, who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job
As a Customer Service Representative, you will focus on responding appropriately to:
- Phone calls
- Web entry
- Chat requests
From internal and external customers for the Stanley Black & Decker suite of products, and admin resulting from that contact.
What you’ll do:
- Handle incoming customer and partner enquiries via:
- Phone
- Live chat Ensuring queries are resolved promptly, accurately, and logged correctly.
- Process incoming documents and complete administrative tasks to: Support efficient after-sales service operations.
- Provide day-to-day support to service agents across the UK and ROI markets in collaboration with the Agent Support Team.
- Record, manage, and maintain accurate case information within Salesforce.
- Develop knowledge of: Key brand product portfolios. Build strong relationships with internal and external customers.
- Support the wider After Sales Service Team, as needed.
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About You
You love to learn and grow, and be acknowledged for your valuable contributions. You’re not intimidated by innovation—you embrace it.
Here’s what you need:
- Experience as a customer service professional, achieving excellent support.
- An outstanding communicator with:
- A professional telephone manner.
- Ability to handle a wide range of customer enquiries; respond professionally, clearly, and with care.
- Highly organised, with:
- Strong time management skills.
- Ability to manage priorities effectively throughout the day.
- Educated to GCSE level (including English and Maths).
- Working experience of Microsoft Office Suite.
- Experience using SAP/Salesforce/Five9 software is advantageous but not essential.
The Details: Benefits
You’ll receive a great benefits plan, including:
- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
More:
We want our company to be a place you’ll want to be and stay:
- Grow: Be part of a global company with 20+ brands—develop your skills and career.
- Learn: Access to wealthy learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we respect diverse perspectives.
- Give Back: Contribute to positive local and global changes via volunteerism, giving back, and sustainable business practices.
And More:
As part of a purpose-driven company, you’ll take pride in empowering everyday heroes worldwide.
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We’re more than a tool company. More than a driving force in outdoor power equipment. We are innovators and visionaries.
The invitation is yours: Join us! #LI-Onsite
Why Join Stanley Black & Decker?
We Don’t Just Build The World. We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven, highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe.
- Impact: Influence some of the world’s most iconic brands—like STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and BLACK+DECKER.
- Potential: Your ideas and solutions could reach millions of customers.
Who We Are
- The world’s largest tool company
- Industry visionaries solving problems and advancing trade via innovative technology & Industry 4.0
- Committed to quality and sustainability—balancing technology, environmental, and social values.
- A rich history rooted in 1843, but we continue to evolve into a dynamic, vibrant, and diverse global growth company.
Global Benefits & Perks
- Competitive salary & country-specific benefits
- Career Opportunity: Non-linear career paths with 60+ brands for growth
- Learning & Development: Access to Lean Academy, online university certifications, and state-of-the-art training programs.
- Diverse & Inclusive Culture: Embrace of varied perspectives and a fun, mutually respectful working environment.
- Purpose-Driven Success: Opportunities for volunteerism, local community support, and global sustainability efforts.
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