BW Packaging
Customer Services Representative
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Customer Services Representative
About BW Packaging
BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: "People Who Care", "Building Solutions that Perform". We take on our customers’ toughest challenges as our own, delivering both innovative and enduring solutions that set the standard for value and performance.
Our strength comes from our people and the power of our brands—trusted names in packaging known worldwide for engineering excellence, application expertise, and a lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success.
We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and our ongoing commitment to service, we help customers achieve operational excellence today while building the future of packaging together.
About Business (Barry-Wehmiller)
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting, and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organisation with nearly 12,000 team members united by a common belief: "To use the power of business to build a better world."
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Job Title: Customer Services Representative
The Customer Services Team is an integral part of the commercial sales organisation. As a Customer Services Representative, you will play a key role in supporting and driving the team’s success.
This position is about building and maintaining customer relationships, understanding their needs, and aligning these with BW’s product offerings. Your responsibilities will include growing opportunities through customer engagement, ensuring a world-class support experience, assisting with spare parts needs, and achieving company sales goals.
Key Responsibilities
- Generate quotations and enter sales orders for our spares parts business.
- Collaborate with the technical support team to provide accurate, timely responses to customer inquiries.
- Proactively follow up on quotations, engaging customers on their purchasing plans and addressing any questions about proposals.
- Maintain exceptional customer relationships through proactive contact.
- Act as a customer advocate, ensuring order delivery requirements are met and providing status updates on progress.
- Work with all internal departments (e.g., sales, logistics, engineering) to ensure the customer receives superb service from start to finish.
- Collaborate extensively with the UK Customer Services team to uphold best practices and process consistency.
- Assist in resolving customer claims and complaints in line with departmental policy.
- Maximise every customer interaction to grow business and promote BW products and services.
- Build stronger relationships with existing customers and develop new business opportunities.
- Minimal UK travel will be required.
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Qualifications
- Post-secondary degree or a minimum of 3-5 years’ experience in:
- Technical sales
- Sales support roles
Knowledge, Skills & Abilities
- Excellent interpersonal skills, with the ability to maintain, build, and strengthen customer relationships.
- Goal-oriented and driven to contribute meaningfully to the business success.
- Strong negotiation skills, with the ability to articulately communicate value in solutions.
- Collaborative, able to work effectively in a team environment to achieve goals.
- High level of organisation with precision and a strong attention to detail.
- Clear written and verbal communication skills.
- Ability to thrive in a fast-paced environment, balancing multiple priorities with minimal supervision.
- Proficiency in Microsoft Office suite, with an openness to learning new applications, including AI tools as needed.
- Aptitude to understand mechanical drawings and basic schematics.
- Willingness to accept challenges, with a mindset to take initiative.
- Creative thinker and eager learner.
Commitment to Inclusion
At Barry-Wehmiller, we value the unique strengths each individual brings. If your experience aligns closely with what is listed or even if it doesn’t match perfectly, we encourage you to apply.
We recognise that diversity fosters innovation, excellence, and meaningful work. This commitment applies to all backgrounds, and we encourage applications from diverse candidates. If you require reasonable accommodations during the interview process, please let us know.
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