Siemens
Customer Services Sales Assistant
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Customer Services Sales Assistant
Customer Services Sales Assistant
Location: Chippenham (Willingham) Department: Customer Services – Materials Team – Rail Infrastructure
About Siemens Mobility What if your next role made you excited for Mondays? At Siemens Mobility, we believe our people are the cornerstone of our success. We create a supportive and inclusive environment where every team member can thrive while driving innovation in rail infrastructure.
As a global market leader in rail, we shape faster, safer, greener, and smarter transportation through technology, digital innovation, and sustainable engineering.
About the Role
Join our Materials Team in Customer Services, reporting direct to the Materials Manager. Based in Chippenham, you’ll play a vital role in ensuring seamless material management and administrative processes across Siemens Mobility’s rail infrastructure projects.
The Opportunity: You’ll be the bridge between customers, suppliers, and internal teams, driving efficiency in order fulfilment, logistics, and financial operations.
Key Responsibilities
- Customer & Order Management:
- Handle customer queries, quotations, purchase orders, and follow-ups, ensuring fast, accurate, and high-quality service.
- Process orders end-to-end in SAP, managing entry, internal/external supply chain coordination, and dispatch.
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Coordination & Communication:
- Maintain clear communication with customers, suppliers, and stakeholders to ensure on-time delivery and resolution.
- Monitor material schedules and supplier performance, proactively addressing delays and bottlenecks.
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Administrative & Operational Support:
- Assist with project set-up, billing, invoice resolution, and financial reporting to meet targets.
- Provide backline support to Customer Service, Materials, and Logistics teams for smooth workflow.
What You’ll Bring
- Customer-Facing Experience – Previous roles in service, sales, or operations are ideal.
- Tech Proficiency – Strong working knowledge of Microsoft Excel, Word, and PowerPoint, with ERP systems (e.g., SAP) being a bonus.
- Organisational Acute Attention to Detail – Managing high-pressure environments with precision.
- Flexibility & Adaptability – Willingness to prioritise tasks and meet tight deadlines.
- Materials/Supply Chain Familiarity – Exposure to procurement, logistics, or process-driven roles is advantageous.
Why Siemens Mobility?
We turn standard benefits into extraordinary support. At Siemens, your wellbeing, growth, and purpose matter:
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🌱 Wellbeing Support
- Flexible/remote working where possible
- 24/7 mental health support & subsidised Bupa healthcare
- Subsidised gym memberships
- Enhanced sick pay
💰 Financial Perks
- Enhanced pension (50% match) and Life Assurance
- Perks at Work discounts, Cycle to Work scheme, and annual bonus
- Annual leave (26 days + public holidays) + volunteer days & sabbaticals
👨🏳️👨🏼 Career & Culture
- Day-one paid parental leave & shared parental policies
- Learning opportunities (Siemens LMS platform + external training)
- Inclusive workplace with employee networks and role-specific growth paths
Join Us & Transform the Everyday
We’re a Disability Confident Leader and celebrate diversity. Whether you’re early in your career or looking to upskill, we love transferable skills and fresh perspectives.
⚡ Mindset Matters: We promote a growth mindset—ambition, curiosity, and adaptability fuel success.
additional notes:
- If you require flexible interview processes (e.g., video calls, written aptitude tests), please contact your recruiter early in the conversation.
Let’s build the future of rail together—application open.
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