Yokohama TWS
Customer Services Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Specialist
Yokohama TWS: Customer Service Specialist – Global Customer Service Excellence Role
About Yokohama TWS
We are Yokohama TWS, a leading global supplier of tires and complete wheels for agricultural, material handling, construction, and motorcycle segments. We design and manufacture innovative tire and wheel solutions that prioritise value, safety, and sustainability.
With a blend of global expertise and local proximity, we combine technology, innovation, and sustainability to meet our customers’ unique needs—while minimising environmental impact. Our mission is driven by our people, who take ownership to deliver our promise daily.
As part of Yokohama Rubber Co., Ltd., we operate in over 50 countries, employ 5,300+ staff from 40 nationalities, and maintain 12 advanced manufacturing plants and 4 innovation centres. Our parent company is a global tire leader, generating ¥1.094 trillion (approx. €6.7bn) in annual revenue, employing 34,000+ people worldwide.
If you thrive in a dynamic, fast-paced environment with growth opportunities and a desire for responsibility, we’d love to hear from you.
General Job Description: Customer Service Specialist
The Customer Service Specialist plays a critical role in ensuring exceptional service experiences for both internal and external customers. Your primary focus is delivering high-quality support, anticipating needs, and resolving issues professionally, efficiently, and with precision.
Key to success is the ability to collaborate across teams, independently problem-solve, and drive continuous improvement in service standards. This role requires strong communication, adaptability, and a commitment to excellence in every interaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities & Authorities
-
Customer Communication & Order Processing
- Answer customer calls and respond to emails promptly.
- Enter orders into our ERP system and track order progress to delivery.
- Utilise customer web portals for efficient navigation and communication.
-
Product & Process Expertise
- Develop deep knowledge of product availability and lead times.
- Maintain organised records of orders, credits, returns, and customer issues.
-
Issue Resolution & Support
- Professionally and timely resolve customer concerns.
- Support sales teams with inquiries and follow-ups.
- Participate in customer visits/calls, team meetings, and collaborative sessions.
-
Proactive Accountability
- Go beyond basic service; anticipate needs to prevent interruptions.
- Follow through on all assigned duties with integrity.
(Additional tasks may be assigned as needed.)
Key Deliverables & KPIs (Expected Outcomes)
-
Customer Satisfaction:
- Consistently achieve high satisfaction metrics through proactive and reactive service.
- Boy: Foster a long-term trusted relationship with internal/external customers.
-
Product Quality & Accuracy:
- Ensure 100% order accuracy in input and tracking.
- Minimise processing delays and error rates in customer interactions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Requirements
Education & Technical Skills
-
Minimum: High school diploma (or equivalent).
-
Core Proficiencies:
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Quick learner of ERP systems and digital tools.
- Fluent in English (written & verbal); additional languages are a major plus.
-
Customer Service & Operational Knowledge:
- Strong foundation in customer service principles and standard office procedures.
- Ability to adapt to new systems/tools with minimal support.
Soft Skills & Competencies
-
Communication & Collaboration:
- Excellent written and verbal communication skills.
- Ability to represent the company professionally in all interactions.
-
Problem-Solving & Adaptability:
- Thrives under pressure while maintaining precision.
- Independent problem-solver with an ability to work under deadlines.
-
Organisation & Accountability:
- Highly organised, with attention to detail.
- Proven ability to multitask and follow through on commitments.
-
Ownership & Initiative:
- Self-motivated and proactive.
- Takes responsibility for outcomes and team contributions.
We value curiosity, problem-solving, and a willingness to grow. If this role resonates with your strengths, apply today—help us build a better tomorrow for our customers and the world.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location