Position description

Job Family / Sub-family

Supply chain - Logistics

Contract type

Permanent

Job title

Customer Services & Supply Chain Coordinator M/F/D

Position Context

Seqens Custom Specialties is one of Europe’s largest contract manufacturers. It has two sites on Teesside employing over 180 people and is now one of Europe’s largest providers of custom manufacturing services to blue chip petrochemical and speciality chemical companies as well as to smaller companies with niche applications.

This role supports the efficient running of the Supply Chain function and reports to the Supply Chain Manager.

Main tasks

• Receiving and processing sales orders and close liaison with customers to ensure order is acknowledged and delivered on the requested delivery date
• Checking appropriate price lists against customer orders
• Preparation of the correct documentation and liaising with the bank as necessary
• Checking and obtaining the most economical freight rates for specific delivery destinations, using approved hauliers
• Close liaison with hauliers on a daily basis to ensure on-time delivery of customer orders and providing the correct carrier notifications and shipping documents
• Preparation of documentation for Exports
• Liaising with customs brokers for Import and Export
• Ensuring correct details are entered and updated onto the appropriate Movement Database
• Liaising with operations personnel on requirements for delivery of raw materials to meet production slots
• Inputting and processing purchase orders and close liaison with suppliers and hauliers to co-ordinate deliveries of raw materials to ensure arrival within specific timescale
• Preparing month-end reports to customers as required
• Supporting and liaising with Commercial Managers
• Liaising with outside storage companies for stock movements. Co-ordinating container loading where necessary and ensuring that correct documentation is available at the time of despatch
• Supporting the accounts department with regard to credit blocks, queries on invoices, creating return orders and approving costs etc
• Logging customer complaints
• Maintaining agreed stock levels to reflect the requirements of the business and ensure customer orders can be met
• Liaising with operations on stock production and co-ordination of appropriate drumming slots to meet customer requirements