Miller Homes Ltd
Customer Services Technician
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Job Opportunity: Customer Services Technician
Location: North-East Region, Newcastle, NE27 0QJ
Compensation: Competitive salary + attractive benefits
At Miller Homes, we are dedicated to building homes that foster belonging, delivering better homes for our customers, and creating thriving communities where nature and people prosper. We are committed to creating a better working environment for our team members, ensuring both people and planet thrive.
We are seeking a Customer Services Technician to join our team in the North East region. In this role, you will perform multi-trade remedial tasks in occupied or unoccupied properties in a safe, resourceful, and professional manner. You will embody the core values of Miller Homes, ensuring the delivery of excellent customer service levels and representing Miller Homes Customer Service in the field.
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Responsibilities
- Carry out work diligently and safely in line with the company SH&E Management System
- Liaise directly with the Central Office Hub to provide status reports of ongoing and completed tasks
- Maintain a smart appearance and ensure you have the relevant footwear and protection appropriate to the task assigned, prior to entering and working in occupied properties
- Obtain signed satisfaction/completion notifications from our customers following the completion of remedial tasks, where possible
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Requirements
- Experience in a similar role, ideally with another housebuilder
- Multi-skilled, with a sound knowledge of joinery, general laboring and bricklaying, general plaster patching, painting, and decorating
- Ability to offer courteous, exemplary, and efficient customer service at all times
- Ability to form strong professional relationships and liaise regularly with different disciplines within the business to assist you in achieving your daily goals
What We Offer
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn a 10% bonus
- Company contributes 6.5% towards pension, plus other benefits
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