Customer Service/Support Representative - part time

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness. Join CAE’s Business Aviation Training team as Client Services Representative (Zero-hours contract) at our Flight Training Centre in Burgess Hill, West Sussex. With 16 flight simulators on site, you will be the first point of contact for our clients during their training and will be present at our client lounge, dealing with face-to-face questions, feedback and collaborate with other departments on-site when required. In this role you will take ownership in ensuring that the Client Lounge is welcoming and well-stocked with supplies at all times. Next to greeting visitors and clients and being responsible for the presentation of our Client Lounge, you will also assist with administrative tasks and support our Front Reception team – working on Reception one day per week. Description Serve as the primary point of contact for clients during their training at the Flight Training Centre in Burgess Hill, West Sussex. Welcome clients in a professional and respectful manner, ensuring a positive client experience. Support client check-in processes, including verifying identification, collecting required documentation, and issuing class schedules and access passes. Maintain close collaboration with internal departments (Training, Sales, Scheduling) to support client needs and resolve queries or concerns. Ensure the Client Lounge is well-presented, organized, and fully stocked at all times. Perform general reception duties including answering the main switchboard, managing post, arranging couriers, and supporting transport and accommodation bookings when required. Provide reception desk coverage approximately one day per week. Administer client surveys and support related administrative tasks. Preferred Qualifications Experience in a customer-facing or client service role. Ability to multitask and work effectively in a fast-paced operational environment. Strong communication and interpersonal skills with a professional and approachable demeanor. Basic administrative and organizational skills. Availability to work on-site up to four days per week, including weekends, between 8:00 AM and 2:00 PM. Ability to handle confidential information appropriately (e.g., client identification checks). Previous experience in reception, hospitality, or customer service environments. Experience working in an aviation, training, or corporate services environment. Demonstrated ability to collaborate with cross-functional teams. Experience supporting front desk or office administration functions. Please note due to this being a zero-hours contract that it is entirely at the Company's discretion whether to offer you work and it is under no obligation to provide work to you at any time and the times stated may be adjusted. The Company reserves the right to give or not give work to any person at any time and is under no obligation to give any reasons for such decisions. #LI-AK1 About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type On Call (Fixed Term) Equal Opportunity & Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed. Data Privacy Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow. Not quite ready to apply? Join our Talent Community to stay current on the latest job opportunities, news, and events.