Rhenus Logistics
Customer Solutions Advisor
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Your Benefits
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What you can expect
We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
Main duties to include
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
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What you bring
- GCSE or equivalent in English and Math
- Road freight background
- Proven record of internal sales
- Strong Customer Service.
- Analytical
- Time management
- Communication
- Advanced IT skills inclusive of Microsoft Excel
- Attention to detail
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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