Datacenter People
Customer Solutions Engineer
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Customer Solutions Engineer
Customer Solutions Engineer | Data Centre Infrastructure Management (DCIM)
Location: Hybrid (Home-based with regular UK travel) Company: Fast-growing software company specialising in Data Centre Infrastructure Management (DCIM)
Datacentre People are seeking a Customer Solutions Engineer to join their UK team, supporting customers and bridging pre-sales, product management, and technical support.
The Opportunity
As the technical expert for an advanced DCIM software platform, you’ll:
- Engage with customers throughout the sales process
- Shape future product development through feedback and market insights
- Work remotely with travel, delivering demonstrations, managing proof-of-concept (PoC) projects, and engaging with strategic accounts
What the Job Involves
Customer Engagement & Sales Support
- Deliver tailored software demonstrations to prospective customers
- Support the sales team during customer meetings and technical discussions
- Represent the business at industry events, exhibitions, and conferences
Project & Engagement Delivery
- Manage proof-of-concept (PoC) projects and early-stage customer engagements
- Provide technical input for RFPs, tenders, and proposal responses
- Act as first-point technical support for strategic customer accounts
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Product & Documentation
- Create technical documentation, user guides, and product collateral
- Develop functional design documentation for customer projects
- Deliver customer training both remotely and on-site
Key Responsibilities
Close collaboration with Product, Engineering, and Business Development to: ✔ Communicate customer feedback and influence future product development ✔ Work in a highly collaborative, fast-paced environment ✔ Combine technical expertise with customer engagement and product strategy
Requirements
Essential Skills & Experience
- Customer-facing experience in pre-sales, technical support, product support, or solutions engineering
- Background in enterprise software, networking, IT infrastructure, or data centre technologies
- Exceptional presentation & demonstration skills
- Experience supporting RFPs, tenders, or proof-of-concept activities
- Strong communication and documentation skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Self-motivated with comfort working remotely + regular travel
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Preferred Qualifications
- Experience with DCIM software (a asset, but adjacent fields like infrastructure management, BMS, monitoring, or enterprise software will also be considered)
- Background in a smaller, fast-growing technology business
Why This Role Stands Out
- Become the technical face of an innovative DCIM platform
- Broad role blending pre-sales, product management, and customer success
- Direct influence on future product development through customer feedback & market insights
- Home-based role with autonomy & variety: customer visits + industry engagement
- Work within one of the fastest-growing sectors in digital infrastructure
This is an unmatched opportunity for someone who thrives at the intersection of technical expertise, customer engagement, and product strategy.
Recruitment Process Note
Due to high application volume, we regret we cannot acknowledge each application individually. If selected, interview offers will be issued within seven days.
Datacentre People – Shaping the Future of DCIM
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