Thyme
Customer Solutions Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Solutions Engineer
Customer Solutions Engineer (SaaS / Observability / Enterprise FinTech Observability)
Location: Central London (Hybrid) Sector: Enterprise SaaS / Technology Package: Circa £100,000 – £120,000 + Commission + OTE Circa £160K
We’re partnering with a global technology company that delivers advanced monitoring and analytics solutions to large-scale, enterprise organisations, including the world's leading financial institutions.
The Role
As a Customer Solutions Engineer, you will operate at the intersection of Sales, Product, and Engineering. Acting as a trusted technical advisor, you’ll translate complex customer challenges into practical, scalable solutions. This is a high-impact role, central to driving successful outcomes and accelerating sales initiatives throughout the full enterprise sales cycle.
Key Responsibilities
- Technical Leadership: Deliver compelling product demonstrations, technical presentations, and workshops to senior stakeholders, including CXO and VP-level audiences within major enterprise accounts.
- Solution Design & Architecture: Gather and analyse complex customer requirements to architect tailored observability, capacity management, and performance monitoring solutions.
- Proof of Concept (PoC): Own and execute deep technical Proof of Concepts to obtain client confidence, coordinate logistics across partners, and ensure successful technical validation.
- Value Positioning: Maintain a detailed understanding of the product suite to clearly articulate platform capabilities and position the technology effectively against competitive offerings.
- Technical Account Management (TAM): Partner closely with key accounts to provide ongoing technical guidance, conduct TAM activities, and build resilient, long-term relationships.
- Bid Support: Lead and author professional, high-quality technical responses to customer RFPs and RFIs.
- Field Representation: Represent the product capabilities and brand at regional client meetings and field events such as industry conferences and seminars.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Candidate Requirements
Required Experience & Domain Expertise
- Pre-Sales Track Record: 3+ years of working experience in a Customer Solutions, Pre-Sales, or Sales Engineering role within an enterprise software environment.
- Core Domain Knowledge: 1+ years of dedicated experience in Application Performance Management (APM) and AIOps.
Technical Toolkit
- Operating Systems: Hands-on Linux and Windows Administration knowledge, with the ability to perform software installations and troubleshoot deep technical issues.
- Scripting & Programming: Proficiency in writing scripts or code for automation and integrations (e.g., Python, Shell script, or Java).
- Infrastructure Basics: Solid foundational knowledge of basic networking concepts, database structures, and query languages (SQL).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred ( Strong Advantages )
- Financial Markets Exposure: Experience in application support or infrastructure within Financial Markets / Capital Markets is highly advantageous.
- Advanced Monitoring Tech: Practical knowledge or experience in:
- Capacity Management
- Digital Experience Monitoring (DEM)
- The ELK stack
- Cloud
- Microservices domains
- Observability industry experience
- Languages:
- Business fluency in English is required.
- Additional fluency in Mandarin or other Asian languages is a distinct benefit.
What’s on Offer
- Competitive base salary with performance-related incentives
- Comprehensive Health Insurance and Dental Health Cover (including dependants)
- Flexible hybrid working model in a central London location
- Enhanced parental leave and income protection
- Life assurance, travel insurance, and an Employee Assistance Programme
If you are a technical pre-sales professional looking to deeply influence high-value enterprise accounts, we would love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location