Kinetic plc
Customer Solutions Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Search: All Locations
- Anglia
- East Midlands
- Greater London
- Home Counties
- National
- North East
- North West
- Northern Ireland
- Overseas
- Scotland
- South East / Southern
- South West
- Wales
- West Midlands
- Yorkshire & The Humber
Job Type
- Contract
- Permanent
- Temporary
Salary From
- per annum
- per hour
Sector
- Aerospace & Defence
- Automotive & Transport
- Construction
- Electronics & Technology
- Environmental
- FMCG
- General Manufacturing
- Metals & Mining
- Pharmaceutical & Scientific
- Warehousing & Distribution
Save Search
Customer Solutions Executive
Location: Ellesmere Port, England, North West
Job Type: Permanent
Salary: £28,594 - £35,743 per annum + 25 days Holiday, Hybrid
Company: Kinetic Recruitment
Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site. This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2 days WFH).
Responsibilities
- Resolve customer issues using sound judgement, professionalism, and a solutions focused approach.
- Identify improvement opportunities to enhance efficiency, service quality, and customer experience.
- Manage product availability and follow internal procedures during stock shortages to minimise customer impact.
- Manage and own customer accounts, ensuring service excellence and strong operational performance.
- Ensure smooth transition of product management activities between Commercial and Supply Chain teams.
- Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels.
- Attend commercial meetings, providing updates, insights, and actions relating to customer service performance.
- Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction.
- Balance customer service KPIs while upholding internal service standards and operational targets.
- Support additional tasks as required, demonstrating flexibility and adaptability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- SAP knowledge supporting operational processes, reporting, and customer service activities.
- Advanced Microsoft Office skills, particularly Excel.
- Customer service experience within fast paced, service driven environments.
- Excellent communication skills at all organisational levels.
- Strong organisation and administration with high attention to detail.
- Resilience and workload management, able to prioritise effectively under pressure.
- Confident in building strong relationships and influencing internal and external partners.
Important parts - Salary and Benefits!
- Salary: £28,594 - £35,743 (depending on experience)
- Hours: 39 hours per week, Monday-Friday, covering between 8am-6pm
- Holidays: 25 days + bank holidays
- Pension: Company contributing up to 9%
- Hybrid: Up to 2 days from home, remainder in the office
- Additional company benefits
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a great position within a state of the art facility. If you are interested, please contact us with a CV that is relevant to the job.
Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.
Apply Online
Job Reference: 972587
Contact: Karin Haney
Tel: 0161 874 1645
Email: karin.haney@kinetic-industrial.co.uk
Similar jobs
- Cable Winder PART TIME Blackley, England
- Mobile Building Manager Greater Manchester, England
- Customer Solutions Executive Ellesmere Port, England
- Manufacturing Operative (Cables) Blackley, England
- Forklift Driver Sunderland, England
- Van Driver/Labourer Gateshead, England
- Warehouse Operative FLT Driver Wrexham, Wales
- Part-time Warehouse Operative Wrexham, Wales
- Production Support Operator Newcastle upon Tyne, England
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills