Diversifying.io
Customer Specialist
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Customer Specialist
Are you well organised and enjoy providing an excellent service to customers and colleagues?
Do you enjoy working in a busy and varied role?
Opportunity
We have an opportunity for a Customer Specialist to join our Complaints Team in Hertford.
This is a full-time permanent role with a starting salary of £27,540 - £35,000 a year, depending on experience.
The Role
As a Customer Specialist, you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer-focused throughout.
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Responsibilities
As part of the Complaints Team, you’ll:
- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer’s complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair, and equitable resolutions
- Provide customers with regular updates on the progress of their complaint
Requirements
What you’ll need:
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and the ability to work to deadlines
- Resilience, confidence, and assertiveness
- The confidence to influence others, make decisions, and come up with solutions
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This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn’t need to have been in a housing environment.
Advertised on behalf of SNG.
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