Algolia
Customer Success Advocate
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Customer Success Advocate
Customer Success Advocate (CSA) – Remote (London)
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search experiences. We process over 30 billion search requests, four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.
We recently raised $150M in Series D funding, valuing us at $2.25B—enabling us to scale our platform and serve top customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
About the Role
As a Customer Success Advocate, you’ll manage a large, high-volume portfolio of customers under a low-touch engagement model. Your responsibilities include:
- Conducting account reviews, customer outreach, and CRM management
- Operating at scale with Salesforce, Gainsight, and other internal systems
- Partnering with Sales, Customer Solutions, Finance, Support, and Deal Desk teams
- Focusing on renewals, forecasting, and customer satisfaction
You’ll work directly with customers to understand challenges, ensure their needs are met, drive renewals, and foster lasting relationships.
Responsibilities
You will be responsible for:
- Owning renewal processes for a large enterprise portfolio
- Managing all quotation workflows, CRM activity, and renewal deadline tracking
- Ensuring on-time renewals and maximising Revenue Retention & On Time Renewal Rate (OTRR)
- Maintaining CRM accuracy and forecasting new revenue streams (up-sells, cross-sells, add-ons)
- Identifying and mitigating risks before they escalate
- Collaborating cross-functionally (Finance, Support, Legal, Sales, Deal Desk) to ensure seamless contract execution
- Building efficient renewal strategies that grow contract value while maintaining trust
- Managing high-volume communications (emails, calls, transaction tasks) with transparency
- Creating renewal forecasts and communicating renewal risks proactively
- Following best practices for opportunity management, data quality, and automation
- Increasing customer lifetime value by recognised post-sales opportunities
- Collecting and leveraging customer insights to enhance AI-driven experiences
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Requirements
Ideal candidates will have:
- 1-3 years of customer-facing experience in SaaS/enterprise software
- Working knowledge of Salesforce
- Experience in AI-led customer support, especially at scale
- Strict attention to detail, process-oriented mindset
- Outstanding verbal and written communication
- Strong commercial acumen, relationship-building ability
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Nice-to-haves:
- Gainsight or other enterprise CRM experience
- High-volume transaction and renewal negotiation experience
- Expertise in multi-year contract management
What We Offer
Competitive Compensation
Annual total cash compensation range: £61,000–£74,600
Flexible WorkSpot
Algolia operates in a high-trust environment, offering fully remote or hybrid schedules. Our global base operates flexibly, and genuine roles are posted with valid locations and email domains.
Culture & Values
We thrive on our 10 values, prioritising: ✅ Grit – agility and resilience ✅ Trust – autonomy & informational transparency ✅ Candor – constructive feedback ✅ Care – empathy across stakeholders ✅ Humility – shared growth
Algolia is an equal-opportunity employer, celebrating diverse perspectives.
Important: Recruitment Fraud Notice
Always apply via our [Careers Page](link to be removed). LEVER or third-party job boards may mirror real listings, but genuine Algolia emails use @algolia.com addresses exclusively. We never request financial information during hiring. Never share personal data with unauthorised correspondents.
Ready to join the world’s leading search innovators? Apply now!
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