Trade Nation
Customer Success Analyst
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The Customer Success Analyst
The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels - via email, phone and live chat.
Who We Are
Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.
Since 2014, we've grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.
Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your team
Our London office is our headquarters, located in the heart of East London and surrounded by plenty of great places to eat and explore. The office offers a modern working environment with spacious communal areas, a bike shed, and showers. We also have a rooftop terrace that the team makes the most of during the summer - whenever we're lucky enough for a bit of sun!
Our Commitments To Each Other
- We have each other's backs There when we need each other the most.
- We Challenge Each Other Be more creative, more curious, more bold
- We thrive together Taking our work to the next level
- We form strong bonds Through team building and social events
- We don't judge Instead, we teach and are open to learning
- We step up Taking ownership and supporting each other to do the same
Key Responsibilities
- Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
- Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
- Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
- Ensure that you act with adherence to all relevant regulatory requirements.
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Requirements
- Previous experience in working in the financial services sector, or
- Knowledge or demonstrated interest in the CFD/FX/online trading space.
- Previous experience working for a CFD Broker or similar is desirable.
Benefits
- Competitive salary, and discretionary annual bonus
- Private healthcare
- Life Insurance, Critical Illness & Income Protection cover
- Active Lifestyle allowance
- Annual leave above minimum entitlement
- Up to 3 weeks allowance to work in any location
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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