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Customer Success Architect
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About The Customer Success Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.
About The Role
As a Customer Success Architect, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof-of-concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including:
- Managing change during a Mixpanel rollout
- Defining and achieving ROI
- Identifying areas of improvement in their current usage of analytics
For large enterprise customers, post-onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end-user teams through a change management rollout approach.
Responsibilities
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
- Effectively communicate at most levels of the customer’s organization to:
- Influence business outcomes via Mixpanel
- Design and execute a comprehensive analytics strategy
- Unblock technical and organizational roadblocks
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
- Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their:
- Data quality
- Overall tech stack integration
- Engage with customers’ engineering, product management, and marketing teams to:
- Handle technical onboarding
- Optimize Mixpanel deployments
- Improve data trust
- Deliver a variety of technical services ranging from:
- Data architecture consultations
- Adoption and change management best practices
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including:
- Data optimization
- Re-implementation projects
- Successfully execute on success outcomes whilst balancing:
- Project timelines
- Scope creep
- Unanticipated issues
- Bridge the technical-business gap with your customers by:
- Defining a strategic vision for Mixpanel
- Working with business and technical contacts to execute this vision
- Collaborate with technical and solutions partners as needed on:
- Data optimization
- Onboarding projects
- Be a technical sponsor for internal engagements with Mixpanel:
- Product and engineering teams
- Prioritise product and systems tasks from clients
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We're Looking For Someone Who Has
- Experience consulting on defining and delivering ROI through new tool implementations
- Experience working with Director-level members of the customer organization to:
- Define a strategic vision
- Successfully leverage those members to deliver on that vision
- Ability to communicate with stakeholders at all levels across the organization, from explaining APIs to developers to discussing organizational efficiency with:
- Directors of Data Science
- Product Management
- Capacity to manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
- A demonstrated successful record of experience in:
- Customer success
- Client-facing professional services
- Consulting
- Technical project management
- Excellent skills in:
- Written communication
- Analytical thinking
- Communication
- Strong process and/or project delivery discipline
- Eagerness to:
- Learn new technologies
- Adapt to evolving customer needs
Bonus Points For
- Experience in data querying, modeling, and transforming in at least one core tool, including:
- SQL
- dbt
- Python
- Business Intelligence tools
- Product Analytics tools
- Familiarity with:
- Databases
- Cloud data warehouses like:
- Google Cloud
- Amazon Redshift
- Microsoft Azure
- Snowflake
- Databricks
- Knowledge of product analytics implementation methods, including:
- SDKs
- Customer Data Platforms (CDPs)
- Event Streaming
- Reverse ETL
- Understanding of analytics best practices across various business segments and verticals
- Fluency in additional programming languages
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Benefits And Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits (Pre-Tax Benefits including):
- 401(k)
- Wellness Benefit
- Holiday Break
- Note: Benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment—combining data, experience, and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why Choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen Horowitz, Sequoia, Y Combinator, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviours and easily track overarching company success metrics. Our accomplished teams continually:
- Facilitate expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Commitment To Equality
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage:
- Women
- People with disabilities
- Veterans
- Underrepresented minorities
- LGBTQ+ people
to apply.
We do not discriminate on the basis of:
- Race
- Religion
- Color
- National origin
- Gender
- Gender identity or expression
- Sexual orientation
- Age
- Marital status
- Veteran status
- Disability status
Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may apply, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
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